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SoldierStrife

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Drops.

My internet since 2/19 has been Flakey, to say the least. I have put in numerous support tickets, talked with tier2, had a tech out to my house to replace a modem. This weekend the drops have been coming in harder than ususal, I can time them to almost every 16 mins, followed by 2-3 mins of downtime. I have eliminated all layer 1 possibilities, removed the router, and the issue still persists. 

Just now I was on the phone with what seemed to be a tier 1 agent, I think she said her name was Rebecca, I could be mistaken. After waiting 20 mins to talk to someone she ran some "tests", said the signal to my house looked fine, but the modem was showing drops, and resets. She then asked me to hold, the phone went to a ring, and was immediately disconnected. It is now 1am. I have called Cox helpdesk numerous times, was told id be contacted back by an agent on more than one occasion, and have yet to be contacted. This is becoming frustrating.

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SoldierStrife

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5 Messages

http://imgur.com/VJbyeHG

I dont know if this helps but this is what the drops look like when running a constant ping to googles public dns.

http://imgur.com/VJbyeHG

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grymwulf

Contributor II

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319 Messages

Weird, what modem do you have?

Can you access 192.168.100.1 and pull a copy/paste of the log?

With a log, someone here can look it over and see what your modem thinks is causing the problem.

You can also post any signal information, if available, so we can see if you are in/out of range.

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SoldierStrife

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5 Messages

2015-03-02 05:39:27 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
2015-03-02 05:39:17 3-Critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti
2015-03-02 05:39:14 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 05:38:59 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 05:38:59 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 05:38:53 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 05:38:53 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:32:45 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-02 04:32:02 6-Notice TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM
2015-03-02 04:32:02 5-Warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=;
2015-03-02 04:31:45 6-Notice T4 No Station Maint Timeout - Reinitialize MAC...
2015-03-02 04:31:45 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-02 04:31:41 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:31:04 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-02 04:31:04 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:31:03 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-02 04:31:03 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:30:48 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 04:30:47 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:30:42 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 04:30:41 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:29:48 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-02 04:29:48 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:29:33 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-02 04:29:33 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:29:20 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 04:29:20 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:29:15 3-Critical SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=
2015-03-02 04:29:14 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:29:14 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 04:29:13 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:28:54 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
2015-03-02 04:28:50 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 04:28:47 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:28:18 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 04:28:18 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:28:12 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
2015-03-02 04:24:22 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 04:24:19 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 04:23:56 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 04:23:56 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 01:58:53 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 01:58:50 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 01:58:46 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 01:58:24 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
2015-03-02 01:58:11 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 01:58:01 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 01:58:01 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 01:57:55 5-Warning MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1
2015-03-02 01:57:55 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 01:21:01 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-02 01:20:18 6-Notice TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM
1970-01-01 00:00:27 5-Warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=
1970-01-01 00:00:31 3-Critical No Ranging Response received - T3 time-out
2015-03-02 00:45:42 3-Critical Resetting the cable modem due to docsDevResetNow
2015-03-02 00:32:43 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-02 00:31:43 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-02 00:28:42 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 00:28:32 3-Critical SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=94:62
2015-03-02 00:28:31 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 00:28:10 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 00:28:03 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 00:28:00 3-Critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti
2015-03-02 00:27:59 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
2015-03-02 00:12:17 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-02 00:11:17 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-02 00:09:05 3-Critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti
2015-03-02 00:09:02 3-Critical SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=94:62
2015-03-02 00:09:00 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 00:08:40 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 00:08:34 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 00:08:30 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
2015-03-02 00:08:24 3-Critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti
2015-03-02 00:08:21 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 00:08:03 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-02 00:07:57 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 23:51:27 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
2015-03-01 23:51:13 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 23:51:07 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 23:50:20 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
2015-03-01 23:50:08 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 23:50:02 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 23:49:57 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 22:46:19 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
2015-03-01 22:46:07 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 22:45:59 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 22:45:53 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 22:42:20 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
2015-03-01 22:42:12 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=
2015-03-01 22:42:07 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 22:33:45 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:36 3-Critical No Ranging Response received - T3 time-out
2015-03-01 22:23:03 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-01 22:22:51 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 22:21:38 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-01 22:21:38 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 22:21:23 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2015-03-01 22:21:23 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 22:21:11 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
2015-03-01 22:21:08 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o

*edited by moderator to remove Mac

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SoldierStrife

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5 Messages

Just for continuity. I am not hooked up to any splitters, and was bypassed on the router for most of the day yesterday, was still getting drops. I re-hooked up the router for my wife's PC while she was home and i am at work.

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SoldierStrife

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Tech was just here. He said my signal coming into the house was low. He also eliminated a splitter out at the service box. Ill continue to monitor for drops. Hopefully that fixes the issue, fingers crossed.

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