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New Contributor
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DPC Amber DS light
This morning the DS light on my DPC3010 went amber and we lost internet access. I recycled the modem and my router but the light stayed amber and the internet was slow to come up. After going through the procedures with the automated attendant on the Cox support call in, the internet is back up but very slow and the amber light is still on. My research indicates that I have lost DS binding and therefore am not getting Docis 3.0 speeds. Is there a fix for this? Is this a result of the recent Cox changes to internet speed?
DerrickW
Valued Contributor
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We can take a look at the signal levels from our end and see if there are any issues. I would recommend trying to reset the modem again, if that does not work we can reprovision the modem to see if that helps. Please email us at cox.help@cox.com, including the account information.
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jlach
New Contributor
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This morning the all lights are green and web page load speed is back. Apparently there was some problem that was preventing binding that worked itself out over time. If this happens again I will go directly to Cox support and have them look at the modem from their end. Seems like it would have been faster and maybe we all would understand what is going on better.
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