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New Contributor
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Cox TV connect APP is not working
Recently my Cox TV connect app is not working, it gives me the live tv not available message, stating that im not connected to my home network. The app was working last night and this seems to happen every so often now. I have had the same Ipad for years and the same modem/wifi. Whats the deal? No point in having your service if it wont work.
Tecknowhelp
Valued Contributor II
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Your IP may have changed and it doesn't match the one on file with Cox. Some have found getting your modem "re-provisioned" fixes the issue. See this thread. Also, make sure the internet detects your on a Cox IP. This site will tell you.
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ColleenD
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Moderator
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Have you tried to uninstall and reinstall the app or tried the Contour app? It wouldn't hurt for me to reprovision your modem, though the modem will reset. Let me know when would be a good time to do it.
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Dominick_Romano
New Contributor
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Jd728
New Contributor
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Here is the funny thing it worked last night now i try it and it wont work, I think I will switch providers i don't have time to trouble shoot issues on your end.. This app use to work flawlessly.
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Tecknowhelp
Valued Contributor II
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If you didn't want to troubleshoot the issue, why did you post here?
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Becky
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Moderator
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This issue sometimes occurs after an iPad iOS update. Uninstall the app, reboot the iPad, and then reinstall the app. Please let us know if this clears the error!
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Becky
+2 more
Moderator
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Are you getting an error message? Check the Support article "Getting Started with Cox TV Connect" at http://bit.ly/CoxTVConnect_Mobile to make sure you meet the service level requirements.
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Jd728
New Contributor
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its does not, same error sometimes it works come back and it does not. I check that i am connected to cox won work, I officially give up
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Gary_meurer
New Contributor
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I can't get all my channels.
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MichaelJ
Moderator
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Allan
Moderator
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Hello jd728,
Please have your ipad "forget" the home wireless network that you are currently using and then set it back up for the same network. Please make sure you have your password and network name before doing so and let us know if that helps.
Thanks
Allan - Cox Support Forums Moderator
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Tecknowhelp
Valued Contributor II
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Allan, could you explain why you suggested this? Not saying its a bad idea, just curious of your logic. DNS cache? I thought resetting the Ipads network settings do that. You have me intrigued.
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ChrisL
Former Moderator
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This approach can be a simple step to try resetting the network connection. I've done this with my cell phone at home on occasion to clear up problems with partial connectivity to my wifi.
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