Cox Security Suite

Hi Angelvee7,

Is this the first time registering McAfee to a personal computer on this account? Where are you seeing this message? Is this coming up after you click a link on our website? 

We can take a closer look for you. Please email us the account address, name, and PIN to cox.help@cox.com; we're available 6am-3am EST. If you'd prefer to call our 24/7 technical support the number 1-866-206-9832.

I'm in the middle of a technical support ticket stance.  I have an ongoing ticket for the same issue. They had to have my info to work on it on their end. Apparently my account showed preferred package but I was paying premier. My speeds were low and I could not get my Security Suite reactivated after I accidentally deactivated this.  The next day I was able to activate & it showed I was getting what I paid for (Speeds increased to my premier level) but I am not able to get my download, nor manage my PCs.  This is an account issue I think. I heard that some links are being changed over and this makes sense since I tried to click on a support button earlier and it was a dead end to a page saying "this page has moved" more-or-less. McAfee themselves can not fix this part, but they can remove computers from your list.  I still am unable to manage or download McAfee at this time. Day 3..  I'm a long standing customer, over 10 years with cox & I had this problem (though, like I said, I accidentally deactivated all of my security suite abilities on accident).  Error Code 31 is my error in the address bar when trying to manage my cox security suite.

Is that the same error code you are getting? I wonder if it's the same issue?