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Domino
Valued Contributor III
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When you move to U-verse.
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Allan
Moderator
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Hello TGRIF,
What sort of problems are you experiencing with the Contour service?
Allan-Support Forums Moderator
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JoBo
New Contributor II
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My contour is NOT working AGAIN. I cannot get the secondary box to pull up any recorded shows. it locks up on the "waiting screen". I tried rebooting, unplugging. NOTHING works. HELP.
box is 4742HDC
the main box is working. it's only the other room secondary box that cannot connect to contour.
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StephanieA
Former Moderator
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If there is a splitter, I suggest bypassing it to see if the issue continues.
If there isn't a splitter, I suggest swapping the ends of the cable. What's in the wall put in the receiver and vice versa.
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ATPTourFan
New Contributor III
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Stephanie,
I have seen this new recommendation several times to swap the ends of the cable between cable box and wall. Could you please share what technical backing there is for this? Considering professional PAID installation is REQUIRED for Contour whole-home setups, shouldn't our cabling/wiring be properly configured/tested before the Cox technician leaves the premises? Just WHAT are these technicians doing (or not doing) while in my home during this $50 installation?
Is this no more than the typical "please reseat the connection" kind of deal? By asking a customer to reverse the cable you guarantee new connections established on either end. We know there's no other difference, correct?
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NandBG
New Contributor
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My On Demand/Contour RARELY ever works as well. Not only that, when viewing live TV, changing channels and viewing the guide is a headache, always freezing and not responding. I can't take it anymore.
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Domino
Valued Contributor III
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1. What type of splitters do you use? 2. Where is your P.O.E. filter located?
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KnottyOak
New Contributor II
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I am so frustrated with "contour". Shows don't record, channels go black on the main TV, but ok on the others. Missing many shows, and what do we get?? experience tech difficulty in recording!! Oh yeah higher prices too!
HELP please
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Dina
Contributor III
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I'm sorry to hear you're having issues with your Contour. We'd need to look at your account to troubleshoot the issues you're reporting here. Please email our team at cox.help@cox.com and include your full name, street address & a link to your post here or a detailed description of your issues.
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