Contour Problems

Ever since Cox had done the software upgrades 1 1/2 - 2 months ago, my service has been terrible. My recordings quit 1/2 way thru and are not recoverable. This does not happen on all, but a good majority of them. I have problems with picture and sound when the station I am watching goes from local commercials back to the program I am watching. I get no picture and the sound is jumbled. Sometimes it comes back and sometimes it doesn't. Wow, another bad recording. On an average of twice a week, when I go to my recorded list and it says it's not available at this time. Then I have to reboot the machine (sometimes twice) in order to watch my recorded programs. I would blame this on the DVR itself, but it affects both of my machines the same way. Before the software upgrades, I had not problems with either machine. If a tech is reading this. Either you need to find a software patch to solve these problems or restore my machines to the software they had before the upgrades. Update: I am watching my recording of NCIS I recorded from USA today and the sound is jumbled and I don't have a picture after the local commercials were finished. I'm really getting tired of this and if Cox does not fix this problem, I will consider it a breach in the 12 month deal I just made and see what Century Link has to offer. My email and contact information is listed with my account profile and I would greatly appreciate it if someone would get in touch with me. it's a lot easier than going thru the call in process and waiting for one of you before my cell phone battery dies.