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blove

New Contributor II

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4 Messages

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contact information needed

What is the direct number to the department that handles accounts currently in bankruptcy?  I need a direct line, nobody seems to be able to direct me to someone who can handle our situation.  If not bankruptcy, then the legal department, please.

Thanks

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ChrisL

Former Moderator

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7.1K Messages

We don't have a dedicated line just for bankruptcy issues.  Any bankruptcy issues need to be addressed by your lawyer.  He/she will be familiar with the procedures for handling any accounts claimed in the bankruptcy process.

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blove

New Contributor II

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4 Messages

thanks, Chris. our lawyer did call and was told he needed to be on the account to speak to them. cox would not cancel our service without an ETF. even though we rejected our contract legally. customer service is not helping us via phone email or fax. I need to speak with someone who can assist who knows the law. please provide a number for me or my lawyer to call where someone is able to assist. thanks

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ChrisL

Former Moderator

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7.1K Messages

He probably shouldn't be calling, we would only be able to speak with the account holder and if you're filing bankruptcy any further attempts to collect should go through your attorney.  He/she should have served us with paperwork notifying us that we were listed as one of your creditors.  Any further disputes regarding your account would be decided by the judge/trustee.

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