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New Contributor
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Connection Issues when playing games online
I have having issues keeping my internet connection connected when I am playing games on Xbox live or when I have trying to watch TV shows on my Xbox. I have contacted Xbox Live in reference to this issue and after many attempts and suggestions from them, they advised me that the problem was not on their end and that I should contact my internet service provider.
Anyone have any suggestions on how I can fix this problem? I reset my router password already, I have turned my modem off, left it off for a while and turned it back on again. My Xbox is connected to my internet via an Ethernet cable which has nothing wrong with it.
Health_Edge
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Valued Contributor III
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Have you tried connecting the Xbox directly to the modem?
Also what kind of modem do you have?
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DerrickW
Valued Contributor
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Have you tried one of the other ports on the router when you lose connection? I would also recommend bypassing the router and connecting the Xbox directly to the modem, that would determine if your issue is with the router or the actual internet connection.
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