New Contributor
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2 Messages
Code: IA09 error
I have contour whole home system and my host box has been giving me a "Code: IA09" error for hours now and the client box shows nothing (no time, no error code etc.)
Is anyone else having this problem? I called customer support and the lady on the phone was clueless and the other one did nothing except schedule a technician.
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Health_Edge
Valued Contributor III
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4.2K Messages
Did some digging around and seems to do something with signal tilt, with the higher frequencies being much higher then the lower ones. Its not in the Contour manual as a listed error though. Have you tried resetting the box by unplugging the power, checking all cable connections and then reconnecting power? If so, I would agree with Cox a technician may be needed. On rare cases that error can be caused by a bad tuner inside the box so that would be only something a tech could fix.
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prerish
New Contributor
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2 Messages
Thanks for responding. I've reset the box numerous times since last night and still having the same issue. Hope the tech is able to fix it.
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