change service

I just called to try and change my service over to an internet and phone bundle that I saw on the cox website for 64.99. the rep told me it was only for new customers. I then asked about the 49.99 bundle for current customer. the retention agent told me I did not qualify for this bundle. because I already have both services. well now I guess I wont have any service with cox. since I was told I don't qualify for any of the phone and internet packages. I decided to cancel my service. I'm very disappointed with the level of customer service. I have received from cox in the past 2 days. I've been a customer for 5 years and can only hope that I am sent my deposit back in a timely manner. http://www.cox.com/residential/bundles/terms-and-conditions.cox#terms-and-conditions Internet Preferred and Essential Telephone for $64.99/mo for 12 months Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 09/28/15 and is available to new residential customers in Cox service areas. $9.99/month for 12 months includes new subscription to Cox Telephone Essential when customer also newly subscribes to Cox High Speed Internet Preferred to complete the 2-service bundle. Total bundle rate is $64.99/month. After promotion period, regular rates apply. Additional TV or Internet packages are available and may be required for access to all advertised features. Prices exclude installation/activation fees, equipment charges, inside wiring fees, additional outlets, taxes, surcharges and other fees. Not all services and features available everywhere. A credit check and/or deposit may be required. Offer not combinable with other offers. Other restrictions may apply. Current Customer Only - Internet Essential and Telephone Essential for $49.99/mo for 12 months Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 09/28/15 and is available to current residential customers in Cox service areas. $49.99/month for 12 months includes new subscription to Cox Telephone Essential when customer also newly subscribes to Cox High Speed Internet Essential to complete the 2-service bundle. Total bundle rate is $49.99/month. After promotion period, regular rates apply. Additional TV or Internet packages are available and may be required for access to all advertised features. Prices exclude installation/activation fees, equipment charges, inside wiring fees, additional outlets, taxes, surcharges and other fees. Not all services and features available everywhere. A credit check and/or deposit may be required. Offer not combinable with other offers.