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New Contributor
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cable-card pairing issues
I had an infiniTV4 PC tuner with cable-card for several years. I killed cable for several months and recently tried to get it back. 7 different support tech's have been to my house, none of which were "cable-card experts" as I have requested. They tried 3 different Type M cards, none will pair. My equipment is the same equipment that was working before I killed cable. Cox needs to flip the switch and turn it on. The Tech's were all very professional and courteous, but no solution. I would rather not complain to the FCC or Cox Corporate. It is possible to have 3 bad cable-cards. Frustrated!
Allan
Moderator
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Hello JoBob,
I can certainly understand your frustration and we want to help. It is very unlikely, although possible, that three cable cards in a row are bad. Also, keep in mind that the InfiniTV4 PC tuner is a discontinued product and has been replaced with the InfiniTV6. I cannot say for certain if it is a compatibility issue, but it is worth looking into.
Also, please send us an email with your full address to cox.help@cox.com so we can look over the account and make sure that everything is in order.
Thanks,
Allan - Cox Support Forums Moderator
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JoBob
New Contributor
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Ceton's last email stated: cable-card is registering as "not staged". This could be a problem in and of itself, as these cards should be staged before given to you.
I purchased a Silicondust HD Homerun Prime, installed today, called tech support, they tried twice--still no pairing
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NicholeC
Moderator
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Please email us at cox.help@cox.com so we can take a closer look at this. Please include your full name, address, last 4 of the social, and the link to this thread.
Thank you,
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Tecknowhelp
Valued Contributor II
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+1 Having a moderator input the cable card data. Many times it is just user error based on the complicated process of entering that data into Cox's system. It is almost like a entire order of cards wasn't staged.
Also, what cards are they bringing you? For a multi tuner tuner (4?) you need a card that can decrypt multiple streams at once, AKA a M-card, as apposed to a single stream card, AKA S-card. See here for more info.
Last, I would suggest when you get the new card, have them first see if they can push any firmware updates to the card. This should be BEFORE they try to pair it. A firmware update may not be available, but it doesn't hurt to ask. Just make sure you are asking someone who is competent enough to know how.
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