CableCard Activation issues

I have been trying to get two Cox CableCards activated with Cox for over three weeks we no success. I must have call in to the help line at least 10 times and I even had a tech come to my house once, with no success. The issue is that the cards get activated and all the data seems to be correct, but I cannot get any channels above 1051 and almost none of the channels 3 and up. I only seems to get channels 1003 through 1051. We tried repairing the cards many time and each time we get the same results. I am guessing that there is some sort of data on Cox ends that was not entered correctly so every time they repair the cards the same junk data is being sent to the CableCards. When we go into the diagnostic screen on the box we can see that the CableCards are valid and the EMM data appears to be correct, ( it is the same as a working cable box). The only difference I can find is that the VCT ID, which is the Virtual Channel Table, is different than on a working cable box. On a working cable box the VCT ID is 4 on the CableCards boxes that VCT ID is 14. So I am suspecting that the VCT is providing the turner with the wrong frequency for the non working channel. I am just don't understand why Cox Cable cannot solve this issue for me. Is there anyone at Cox that knows how to resolve this issue?