Cable box volume issues

1.  Does anyone else here have issues with their volume level from the host box ???  My TV volume was normally between 17-20 and now we have jack it up to 45 to even hear it.  This started after an update about two weeks ago.  Of course, when we call the tech line their standard reply is we will send a hit to your box....not the correct answer nor does it resolve the issue.

2.  Another issue is after the 25 Jul 13 software/firmware updates the last few seconds of any recorded show is cut off.  I checked the time with WWV (NIST time hack) and the clock on box is about 5 seconds fast. 

Any ideas as to how to correct any of the above ???

Thanks....