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New Contributor
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Boosted Internet speed
Hello,
Recently, I have received an email about Cox boosting my internet speed to 50Mbps. The internet at my friend's house as tested on Speedtest ranges from 40-60Mbps. The internet at my house, however, did not seem like it didn't boost. Prior to the boost, it was tested at 20ish Mbps, and after the boost, it was still at 20ish Mbps. Though, there is a major upgrade in upload speed. What is the problem?
Thank you.
Health_Edge
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Valued Contributor III
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1. What modem do you have? To take advantage of the increase in speed to Premier you need to have a D3 modem and the special D3 service code on your account.
2. You also need signal levels which are in spec. See here for more info.
3. When doing a speed test you should be connecting direct to the modem.
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Accusing
New Contributor
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Thank you for the response.
1. The modem I have is Cisco DPQ3212 (Cox gave me this modem when I first signed up for phone and internet).
2. What do I do with this "signal level" and how do I check whether I have a good downstream/upstream level?
3. When my friend conducted a speed test through Wifi, his speeds do hit 60ish. I just assumed that it would be very similar.
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Health_Edge
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Valued Contributor III
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1. Modem is good.
2. The signal levels can be found at 192.168.100.1. Should be on the page that comes up. Here are mine for comparsion.
3. Noooooo. Wireless performance depend on many different things. First is what kind of router you have, how many people around you also have wireless, and different kinds of passive and active interference. Its pretty complicated. I would start by goingf wired into the router. That will make sure your atleast getting the speed into the router. If that is slow too try bypassing the router.
4. What kind of router do you have?
PS. Cox, looks like your support article is pointing to a intranet location for the PDF. Oops. May want to fix that. had to use a manual from another ISP's website.
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Accusing
New Contributor
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Here are my signal levels:
35.9 dB
My router is a Linksys EA3500, I think it's a Wifi N router. I am currently wired into the router.
Thank you.
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Health_Edge
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Valued Contributor III
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Signal levels look decent.
What are you speeds when your wired into the router?
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Accusing
New Contributor
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That is the speed i'm getting from the Cox speed test.
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Health_Edge
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Valued Contributor III
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Ok so doesn't look like a wireless issue, but a throughput issue.
Now try the same test by bypassing the router?
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Accusing
New Contributor
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How would go forward to do so? Would that mean to connect the modem straight into my computer?
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Health_Edge
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Valued Contributor III
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I think you might need someone to help you troubleshoot. Have any nerdy friends?
Basically connect one end of ethernet cord into yellow port(3) on back of modem, and other end into back of computer. You will need a toothpick or something small and pointy to push into the "Reboot EMTA" button/hole(5) in the back of modem until most of the lights go out, then wait until the lights look normal and then try to go online.
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Accusing
New Contributor
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Oh. I knew what you meant. I was just making sure, I'll let you know how the speed changes. I cannot disconnect the wifi at this moment, so i'll let you know when I did.
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