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New Contributor
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AZ Internet not fixed and Cox is outright lying to the media
Something seriously needs to be done about Cox. It is the only cable provider available in many areas of the valley. They have a massive outage like this and label it as fixed in the "Internet slow as a dog" thread made earlier today. On the news, they tried to blame old routers, old firmware, etc for the problem. They also lied to the news station and told them that most people had been restored by 1:30pm, and only 8% of people were still effected.... EVERYONE I KNOW IS STILL EFFECTED. They live all over the valley too. This total lying and disregard for their customers is completely disgusting. Make sure you you write down any time you are not getting the speeds or reliable service you pay for. Make sure tech support credits you a full day each day it is unreliable. If it last a few days tech is not the department to talk to about rightful compensation as a customer. The cancellation department is. It really is getting to the point of research the legalities of what constitutes a monopoly in many of our areas.
Health_Edge
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Valued Contributor III
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Was there a question to your post? Is it working now?
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Slwhite09
New Contributor
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Here here.... its still not working oh.. and the Data usage meter?? here comes the rate increase
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chris_c21
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Contributor III
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Threads that are marked as solved are done so by the original poster (Slwhite09 on that one), you know that right?
Cox has had a data cap just as every other carrier out there does, Verizon FiOS is the only one I know of to not have a cap at this time, but Cox is also the only one with a cap who does not charge you any "overage".
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learpilot74
New Contributor
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You cannot hit the cap if a majority of PHX valley is out of internet. How do you hit a cap if the internet isn't working. We asked questions and they outright lied to us lol. They kept switching their stories around too.
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learpilot74
New Contributor
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As for my internet , it does seem to be working. I will keep my fingers crossed. Still doesn't excuse Cox's treatment of people yesterday.
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chris_c21
+1 more
Contributor III
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Glad to see that you completely ignored my statement about the thread being marked as solved by Slwhite09.
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learpilot74
New Contributor
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I didn't ignore it, I just don't care about the cap info. I don't hit it, and it still has nothing to do with the horrific customer service and lying to the media about the issue. Cox, Comcast, etc nationwide take their customers for granted. It is great that your willing to shield your hands over your eyes.
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xjoburg
New Contributor
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My Internet is working....if you call 100Kbps working. Here pay for 25Mbps and we'll give you 100Kbps for the same rate. Cox stands for C(ustomers need to be)O(n)X(anex)
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