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corbinsrus

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The contour app is not allowing me to watch TV shows at home even though I am connected to my home Wi-Fi network

I have searched the forum and did everything that the other people were asked to do. It worked fine last night, but it’s not working today. It is very sporadic. I never know from day to day if it will work. My iPad has been updated with the latest iPad OS. I have uninstalled and reinstalled the app. My router has been rebooted. please advise.

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KevinM2

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Hello, I do see that this case has been submitted to our Video Escalations Team. We will be keeping an eye on this escalation until it is resolved, and we'll follow up with you when more information becomes available. -Kevin M. Cox Support Forum Moderator

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Phillips03

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Mine has not worked in over a month. Can someone please tell me when this app will be fixed? This is beyond ridiculous. 

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Allan

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@Phillips03. What happens when you try to access the app? Also, what type of device are you currently using to access the app? -Allan, Cox Support Forums Moderator

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ramires

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allan App worked fine for a month or so for me.  Then it froze one evening. I have uninstalled and reinstalled several times. I can’t get past the get started option, the button is grayed out, won’t let me press it. I am trying to reinstall on an iPad. Any suggestions?

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JonathanJ

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@Ramires

What type of device are you using and are you able to access watch tv online www.cox.com/.../watch-tv-online.html

Jonathan J
Cox Moderator

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ramires

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An iPad Air, same thing now happens on my iPhone 10

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ramires

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The link 

you provided above, takes me to the same “get started” option. An error message pops up and tells me”something isn’t right, you must not be connected to the internet...”. I am connected via WiFi. Then it says it is going to reset the app, then nothing happens. The get started button is gray, not light blue. 

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