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rbrobey

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2 Messages

SB8200 DOCSIS 3.1 modem connection fail

Will only connect in DOCSIS 3.0 mode & frequently drops connections. Unable to connect to modem settings page 192.168.100.1 to troubleshoot.

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RobertS1

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74 Messages

Hello Rbrobey, I apologize you are having issues with the modem, You can email us at cox.help@cox.com I would be happy to take a look from our end and see if we can narrow down what is going on.


-Rob

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rbrobey

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2 Messages

User uploaded image I think I’ve identified the problem: not getting 1Gig service …User uploaded image 

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S
Shariel

+1 more

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318 Messages

Hi rbrobey, were you able to send us an email for assistance? 
-Shariel

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