Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Authentication error 403.201 - Contour app
When I try and log-in to the Contour app, I get an error that says "Authentication Error 403.201. We're sorry, something unexpected just happened. Please try again". I have been getting the same error for the past few weeks.
Allan
Moderator
•
@Lmj5711
Are you able to login to the account at cox.net? If not, what error message(s) are you getting?
Thanks,
Allan - Cox Support Forums Moderator.
0
0
Lmj5711
New Contributor
•
0
0
ReneeG
Former Moderator
•
Can you confirm the current version of the app that you have installed? There was an update that was released yesterday, version 4.8.2.001. If this is not the version that's currently installed, I recommend updating the app to see if this helps.
0
0
Lmj5711
New Contributor
•
The version I have is 4.8.1. I went into the App Store to update and there is not an update available for 4.8.2.
0
0
MariaL
+1 more
Moderator
•
I’d like to take a closer look at your account. Please email my team at cox.help@cox.com with this post, your full name and complete address.
0
0