Recent Discussions
Port Forwarding and Ubuntu
I have the Cox Panoramic Wifi modem and the Cox wifi app. I have several devices (windows, android, iphone, ipad, alarm, irobot, cameras, etc) that show up in both the gateway and in the app. My ubuntu devices show up in the gateway but NOT in the app. I have set up port forwarding in the app for my windows device for the functions that i need it for. however, i need to set up port forwarding for my ubuntu server. it shows up in the gateway as a connected device and i am able to reserve its ip. however, when i go to the app to try and set up port forwarding for the ubuntu server, it does not show up as an option. ALL my other devices show up as an option except for my ubuntu devices. tried calling the help desk today, who escalated me to the advanced support, who escalated me to another team, and none of them were able to help. Seriously, it was so much easier BEFORE the app, when you could just go into the gateway and do it, as it just worked without issues. so i need to know a way to help ubuntu show up as an option in the port forwarding please.
Phoenix area so called unplanned outage!
What is the deal with all of the unplanned outages at around the same time in the morning? I find it hard to believe that they are unplanned outages, more like planned during a time of less impact, or customer complaints. I just spent nearly an hour on a live chat with Cox while he couldn't connect to my equipment and started wanting to schedule a technician, during this time I couldn't get into either one of my Cox apps and I was told that there were no outages. Finally I got through to one of my apps and it said that there experiencing an unplanned outage. And I told the guy on chat and he took a while to respond and said yes they just updated the system and it showed an outage. So it takes them nearly an hour to discover an outage? This is getting ridiculous and I am now getting a third credit in my bill for outages. I can't afford Cox to begin with but nothing else is available where I live which should be illegal. But I would suggest to everyone out there to let them know when you have an outage you want some money back from your bill.Spam? Block Works!
I set Spam? blocker to block all (high, medium, & low) which is working. Thank-you. My call history shows that of the 32 robocalls received in the last 30 days, 21 were blocked. And for some reason, the total calls have dropped 62%, from 85 a month last year. Has someone in the world-wide telephone system found a way to block a lot of them at their source or am I just in a lucky streak?
Cox AUP Now Permits WFH
Greetings, When when we work from home in 2020 beginning in May, We reviewed the AUP for residential Cox home internet. It did not appear to contain an allowance for telecommuting, also known as work from home. However we reviewed todday, Feb. 25, '25: 4. Commercial Use. The Service is designed for personal, residential, non-business-related use of the Internet and may not be used for commercial purposes (except for reasonable residential applications such as telecommuting, online education, and the like). You may not resell the Service or otherwise make the Service available for use to persons outside your dwelling (for example, through an open wireless home network). You agree not to use the Service for operation as a de facto Internet service provider, or for any other business enterprise (whether for profit or non-profit), including, without limitation, IP address translation or similar facilities intended to provide additional access. For commercial Internet service please contact Cox Business. IANAL (AM NOT A LAWYER), but it looks like anyone wishing to work for a company, example on a W-4 or 1099 basis is free to telecommute and work from home as a quote reasonable quote application considered by Cox communications. It still does not appear that someone running an Etsy store, or eBay or you know Amazon sort of reseller from their garage, or social media content creator, influencer or semicolon for example. I'm not clear whether those would be some sort of acceptable telecommuting employment. (They once inquired about a Cox Business connection and they will need you to confirm a valid Business License.) In the commercials and marketing materials for Cox Communications home internet, the family is always depicted at leisure, enjoying their recreation, and definitely not doing any banking, tax filings, or healthcare or religious practice, participation. It's more like video gaming and planning parties. We're relieved to know that telecommuting is perfectly reasonable and available to us next time our job sends us to work from home! Thank you Cox Communications for the clarity!
A reply is not a discussion
So, I registered a complaint about service downtime and its impact on students around Arizona State University. A moderator responded to my complaint and said all the right things that sometimes these thing are un aviodable, etc, etc ... But turned off replies in the discussion. Rhetoric does not resolve the issue. I would like to understand that steps are in place to improve service. I am concerned about the overall number of outages and the duration of those outages. I am frustrated by the overall downtime. I am not a cable logistics or infrastructure expert. But if I were a cable provider I would have several experts to understand how to minimize downtime of service. I am only on the recieving end, and I feel that Cox can do a better job to minimize interuptions to service.Next-Gen Cloud TV. Recordings deleted soon.
So I heard on this forum from a moderator that: "We will be moving to a new vendor for our cloud DVR platform as of December 11, 2024". Then I saw this post on Reddit that said they(customer) received a notification that recordings will be deleted when moved to the new system, however the mods deleted the post for being off topic. Last, I saw this post on DSLReports that points to the new system Comcast is rolling out and they are licensing it to Cox. So still not sure how the new system will work, but FYI, changes are coming. Back up any important recordings onto a analog copy if possible. They will be deleted by next month.No picture while adjusting volume?
I have my cox TV box through my AV receiver. When I adjust the volume, which is on the receiver, the tv picture goes black momentarily, then comes back. It started when I got set up a few days, then another time it didn’t do it, now it’s doing it again. I’m at a loss 🤷🏻♂️
