Upgraded to DOCSIS 3.0 modem - speed still maxes out at 32mbps
Hi, I just upgraded from a SB5101U DOCSIS 2.0 modem to a SB6141 DOCSIS 3.0 modem. The new modem is operational, but the max download speed I'm getting from all the speed test sites is still just 32mbps....which is exactly the same as the old DOCSIS 2.0 modem. I stumbled upon several forum posts that seem to describe the same issue, and they all made mention of having to check the "modem provisioning" or "service codes" after upgrading from DOCSIS 2.0 -> 3.0 http://forums.cox.com/forum_home/internet_forum/f/5/t/16025.aspx http://forums.cox.com/forum_home/internet_forum/f/5/t/16882.aspx http://forums.cox.com/forum_home/internet_forum/f/5/t/6204.aspx Could somebody take a look to see if my modem is "provisioned" properly and the correct "service codes" are on my account to be able to use a DOCSIS 3.0 modem? Thanks!Solved1.7KViews0likes3CommentsConnection dropping randomly for only a few seconds
My connection drops just enough for me to lose my connection to online games. I just recently upgraded my modem to take advantage of the new Ultimate speeds (300/30). I am currently using an Arris TG2472. I had zero issues with disconnects until switching to this modem. I have it wired (Cat6) directly into my PC's onboard NIC (Killer E2200 on my MSi Gaming 5 motherboard). Sometimes I can go hours without disconnecting, other times it happens multiple times a minute. I've reset the modem many times. I'm unable to determine if my other devices lose connection due to the duration of disconnect being so brief and I'm not always watching them like my main PC. Attached are my modem logs (surprised the tables stayed intact ). Any ideas? DOCSIS(CM) Events Date Time Event ID Event Level Description 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/5/2016 17:38 69010100 6 SW Download INIT - Via NMS 2/5/2016 17:43 69011100 6 SW download Successful - Via NMS 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 1:05 69010100 6 SW Download INIT - Via NMS 2/6/2016 1:11 69011100 6 SW download Successful - Via NMS 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000700 5 RCS Partial Service;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000700 5 RCS Partial Service;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/7/2016 1:23 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/9/2016 0:29 84000700 5 RCS Partial Service;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/9/2016 11:46 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; PacketCable(MTA) Events Date Time Event ID Description 2/5/2016 19:44 14 Power Supply Telemetry Log - BATTERY MISSING 2/5/2016 19:44 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/5/2016 19:49 14 Power Supply Telemetry Log - BATTERY MISSING 2/5/2016 19:49 65517 ConfigFile - BadParam 2/5/2016 19:49 16 MTA TFTP: Successful 2/5/2016 19:49 26 MTA PROV: Successful! 2/5/2016 19:49 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/6/2016 1:14 65517 ConfigFile - BadParam 2/6/2016 1:14 16 MTA TFTP: Successful 2/6/2016 1:14 26 MTA PROV: Successful! 2/6/2016 1:14 14 Power Supply Telemetry Log - BATTERY MISSING 2/6/2016 1:14 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/6/2016 12:23 65517 ConfigFile - BadParam 2/6/2016 12:23 16 MTA TFTP: Successful 2/6/2016 12:23 26 MTA PROV: Successful! 2/6/2016 12:23 14 Power Supply Telemetry Log - BATTERY MISSING 2/6/2016 12:23 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/6/2016 12:36 14 Power Supply Telemetry Log - BATTERY MISSING 2/6/2016 12:36 65517 ConfigFile - BadParam 2/6/2016 12:36 16 MTA TFTP: Successful 2/6/2016 12:36 26 MTA PROV: Successful! 2/6/2016 12:36 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/10/2016 15:54 14 Power Supply Telemetry Log - BATTERY MISSING 2/10/2016 15:54 65517 ConfigFile - BadParam 2/10/2016 15:54 16 MTA TFTP: Successful 2/10/2016 15:54 26 MTA PROV: Successful! 2/10/2016 15:54 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/13/2016 14:42 14 Power Supply Telemetry Log - BATTERY MISSING 2/13/2016 14:42 65517 ConfigFile - BadParam 2/13/2016 14:42 16 MTA TFTP: Successful 2/13/2016 14:42 26 MTA PROV: Successful! 2/13/2016 14:43 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS RF Parameters Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 27 825.00 MHz 4.60 dBmV 40.37 dB 256QAM 472746965 0 0 Downstream 2 25 813.00 MHz 4.10 dBmV 38.98 dB 256QAM 394639008 0 0 Downstream 3 26 819.00 MHz 4.30 dBmV 38.61 dB 256QAM 381472696 0 0 Downstream 4 28 831.00 MHz 4.40 dBmV 38.61 dB 256QAM 355151897 0 0 Downstream 5 29 837.00 MHz 4.60 dBmV 38.98 dB 256QAM 391339916 13 0 Downstream 6 30 843.00 MHz 4.30 dBmV 38.61 dB 256QAM 375055153 16 0 Downstream 7 31 849.00 MHz 4.30 dBmV 38.98 dB 256QAM 372863170 21 0 Downstream 8 32 855.00 MHz 4.40 dBmV 38.98 dB 256QAM 356940985 0 0 Downstream 9 33 861.00 MHz 4.10 dBmV 38.98 dB 256QAM 466572772 0 0 Downstream 10 34 867.00 MHz 4.40 dBmV 38.98 dB 256QAM 447623779 0 0 Downstream 11 35 873.00 MHz 3.90 dBmV 38.98 dB 256QAM 445860913 0 0 Downstream 12 36 879.00 MHz 4.20 dBmV 38.98 dB 256QAM 437929734 0 0 Downstream 13 37 885.00 MHz 3.70 dBmV 38.61 dB 256QAM 463524073 0 0 Downstream 14 38 891.00 MHz 4.00 dBmV 38.98 dB 256QAM 446463030 3 0 Downstream 15 39 897.00 MHz 3.40 dBmV 38.61 dB 256QAM 446264020 0 0 Downstream 16 40 903.00 MHz 3.30 dBmV 38.98 dB 256QAM 439371059 0 0 Downstream 17 41 909.00 MHz 3.40 dBmV 38.61 dB 256QAM 527640271 0 0 Downstream 18 42 915.00 MHz 3.30 dBmV 37.64 dB 256QAM 511244124 0 0 Downstream 19 43 921.00 MHz 4.00 dBmV 37.36 dB 256QAM 488019332 0 0 Downstream 20 44 927.00 MHz 3.80 dBmV 36.39 dB 256QAM 478727803 0 0 Downstream 21 45 933.00 MHz 4.00 dBmV 36.61 dB 256QAM 473585925 6 0 Downstream 22 46 939.00 MHz 3.60 dBmV 36.39 dB 256QAM 478344600 0 0 Downstream 23 47 945.00 MHz 3.90 dBmV 36.61 dB 256QAM 488489109 6 0 Downstream 24 48 951.00 MHz 3.80 dBmV 36.61 dB 256QAM 480549181 0 0 Reset FEC Counters Upstream UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 3 23.30 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 2 4 18.40 MHz 43.25 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM Upstream 3 2 29.80 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 1 36.30 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Status System Uptime: 0 d: 22 h: 29 m Computers Detected: staticCPE(2), dynamicCPE(0) CM Status: Telephony-Reg Complete Time and Date: Sun 2016-02-14 13:09:25 Interface Parameters Interface Name Provisioned State Speed (Mbps) MAC address LAN Port 1 Enabled Up 10(Half) 5C:8F:E0:59:5A:A1 LAN Port 2 Enabled Up 100(Full) 5C:8F:E0:59:5A:A1 LAN Port 3 Enabled Up 100(Full) 5C:8F:E0:59:5A:A1 LAN Port 4 Enabled Up 1000(Full) 5C:8F:E0:59:5A:A1 CABLE Enabled Up ----- 5C:8F:E0:59:5A:A2 MTA PassWithWarnings Up ----- 5C:8F:E0:59:5A:A3 CM State:Telephony-Reg Completed Docsis-Downstream Scanning Completed Docsis-Downstream Ranging Completed Docsis-Upstream Ranging Completed Docsis-DHCP Completed Docsis-TFTP Completed Docsis-Data Reg Complete Completed Telephony-DHCP Completed Telephony-TFTP Completed Telephony-Reg with Call Server Completed Telephony-Reg Complete Completed TOD State: Time of Day Retrieved BPI State: BPI Status Enabled, Authorized DHCP Attempts to obtain CM IP Address: IPv4 Attempt(s) 1 IPv6 Attempt(s) 0 Power Supply Telemetry: Battery Operation Status Battery Serial Number Battery Part Number BATTERY MISSING ----- ----- Battery Test State:Not Currently Under Battery Test Hardware Information System: ARRIS DOCSIS 3.0 / PC 1.5 Touchstone Residential Gateway HW_REV: 3 VENDOR: ARRIS Group, Inc. BOOTR: 4.2.0.39 SW_REV: 9.1.95B MODEL: TG2472G Serial Number: F8GBUL646322145 Battery Charger FW Rev: 03.30 Options: Firmware Build and Revisions Firmware Name: TS090195B_071615_24XX.GW Firmware Build Time: Thu Jul 16 08:43:50 EDT 2015 eSAFE 0 FW Revision: TS090195B_071615_ARRIS_GWSolved8.2KViews0likes10Comments
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