Cox SMTP Does NOT Properly Process outbound mail when traveling out of country!!
Dear Cox Technical Support: You've got a MAJOR problem that you are not making your support staff (and customers asking related questions) aware of. I found out the hard way when critical e-mails sent while traveling in Brazil and Mexico were never received by the recipients. The worst part about this is that Cox's SMTP Server smtp.cox.net (using SSL and Port 465 as instructed) receives and acknowledges the mail, and sends no error message (so the message goes to the "Sent" folder on the device sending the e-mail, appearing that the email has been successfully sent). The only way you will ever find out there is a problem is when people complain that they never got your email. This can cost $$ or even your job (or a promotion) because you will seem like a flake. If you cannot or will not allow these e-mails to be processed, at least you MUST respond with an error to the customer's mail client. You should educate your support staff that this is the way it works, and contact the users that inquired about this to tell them you now acknowledge the problem, and if Cox doesn't fix it, everyone traveling must use an alternate SMTP server (such as gmail). Here are a couple of the people who were steered wrong by Cox Technical support in this forum: Mike Sics: http://forums.cox.com/forum_home/internet_forum/f/5/t/4919.aspx Mpphred: http://forums.cox.com/forum_home/internet_forum/f/5/p/4554/17892.aspx Feel free to contact me if you need more information on this (and please, please fix this!). David2.7KViews0likes1Comment