Just switched to SBG6580 and speeds are actually worse.
My SBG6580 just came in the mail about 2 hours ago and after doing a speed test I've found that my speeds are actually worse than what they were when I was using the SB5101 this morning which were around 30Mbps, now they are at 12Mbps. Why is this happening? This feels like $120 wasted, I was hoping to get up 50Mbps that my preferred plan says I can get.3.3KViews0likes5Comments
Why doesn't Cox support 16x4 DOCSIS 3.0 modems?
It is strange to me that the MSO competition (although not in this market) has significantly faster HSI options than Cox, and currently support the newer 16x4 DOCSIS 3.0 modems. If Cox was serious about this whole "Gigablast" rollout by the end of 2016, then one would assume that this would be something of a priority for them. As a long time customer of Cox, I was disappointed to hear that the Netgear CM500 modem (16x4) was not on the approved list, but the Netgear CM400 (8x4) is. I planned to fork over whatever it cost to retrofit for this gigabit internet option, but after seeing that I would need to spend even more money in a year to probably not get a fraction of the advertised speed was disheartening. I wish we had TWC or Comcast as options here in the valley as I would change providers right now. This may sound like a rant and quite possibly is, but the only difference in hardware between the two modems is the amount of downstream channels they have. This is ultimately irrelevant since the ISP determines your internet speeds. The most frustrating part is that the approved modem which can handle half the speed of the non-approved one; is only $20 less than the better one. Thank you Cox for still finding a way to cost me more money....I hope Google Fiber or CenturyLink rollout before Cox does, because that is where my money will go.5.8KViews0likes3CommentsCorrect firmware version for Cisco DPQ3212?
I've been having intermittent internet speed problems for the past month. After 3 visits by Cox technicians, I am still having the issue. The technicians have "improved" various things such as connectors, amplifiers, splitters, etc. About a month ago the technician told me that since I have both phone and internet, I could get a free cable modem from Cox. He gave me a CiscoDPQ3212 which worked fairly well for a while. However, we have continued to have slow speeds, with the upstream speeds sometimes approaching *zero* during weekdays. Very recently I noticed that myDPQ3212 was not bonding 4 upstream channels. It would sometimes do only 1, 2 or 3 channels upstream. I spoke with Cox Support today and we agreed that I should try a swap on theDPQ3212. I swapped modems and things do seem to be a bit better; however we are still experiencing some (less severe) slowdowns. The modem has (at least for today) bonded all 4 upstream channels. I think that is a good sign. Enough about my problems. Now to my questions. I noticed that my first DPQ3212 had newer firmware than the one I received today. The previousDPQ3212 had firmware version D3212-P15-5-v302r12901-110223a-COX(built on Feb 23 2011 16:13:10) but theDPQ3212 I received today has firmware versiond3200-P15-5-v302r125573-20131008a-COX (Oct 21 10:08:39 2013). Both modems report a hardware revision of 1.0. The only thing I can see that might be different is that the previousDPQ3212 reports itself as aDPQ3212C instead of justDPQ3212. But the Cmight have just been added by the newer firmware? Is the modem I received today running the correct firmware version? If not, how can I get this upgraded?6.7KViews0likes1CommentDOCSIS 3.0 Modem Really Necessary for Preferred Plan?
Is a DOCSIS 3.0 modem really necessary for the Preferred Plan? My DOCSIS 2.0 modem supports the bitrates of the Preferred Plan, but would I notice better throughput with a DOCSIS 3.0 modem? If so, do I need a wireless router that supports >150 Mbps in order to utilize the full capabilities of my Preferred Plan? thanksSolved2.5KViews0likes2Comments
