Why are there no larger data caps available? 1.5 or 2 terabyte limits available?
I have The second fastest data line Cox offers. Ihave 5 users in the house. We are a cord cutter family which means we use a ** load of data to get all of our daily information. Streaming,Online gaming, and Surfing are our main uses of data. I have restricted my download stream to a slower connection because we were eating to much data. Now I have a cable line that acts like a dsl line . I switched to get a better performing line which can push a ** load of data fast but I am limited to use this line due too not enough data offered. For every 50 Gigs of data I use I will get a$10 charge added on. Why do you not offer a 2 Terabyte limit for$95 a month. I would pay that as I am sure other customers would too.2.2KViews0likes3Comments
Data Cap Usage Meter - Enhancements
Is there a way to get a detailed IP/Host breakdown of the data usage, or is that a plan for the usage site to allow for detailed reports like that? I'm hoping to reconcile the data usage with my local router data logs, to just verify usage across both systems to account for any potential inconsistencies. Since the data usage is now a chargeable item. The current usage meter is pretty light in the information it gives, as it's just a flat usage amount per day. Otherwise the data caps are kind of fuzzy in how they are charged vs verifying usage.1.8KViews0likes1Comment- 1.9KViews0likes1Comment
New Data Meter Exaggerates Data Usage
I think the new Cox data meter exaggerates data usage. Three reasons led me to this thinking: 1. Historic data usage - Since Cox updated its data meter, my Internet data usage doubled. My Internet behave hasn't changed - we don't even subscribe to Netflix. The only thing changed is Cox data metering service. The over 10 GB usage a day was a rare occurrence before Cox's data meter upgrade, but happens regularly now. 2. Current average usage - On a day when everyone is at work/school, our usage hovers around 5GB per day now. This is unusually large as we only use Internet for about 5 hours the entire day without streaming. The measured Internet usage amounts to 2.2 Mbps, which equals to watching streamed movies 5 hours straight. This was certainly not the case. 3. Current peak usage - Just yesterday my Internet usage was 15.7GB. This usage translates to 2.9 Mbps over 12 hours period, which means we were streaming videos for 12 hours straight. Again this was not the case. I don't broadcast my wifi SSID, my wifi encryption is set with WPA2 with complex password. I regularly check my DHCP binding list to make sure there was no freeloaders - there was none. I strongly suspect Cox data metering is exaggerating data usage, likely by a factor of 2. If you have similar experience, please share your observation here. We need to bring this to Cox's attention and have it fixed.5.2KViews0likes8Comments
Does Cox Throttle Speeds?
I was noticing that for around several weeks my download speed was hovering around 37Mbps instead of the 50 that I was paying for. I contacted a representative from the site and he told me that Cox was sending all 50Mbps and that I was simply not receiving it. He suggested I reset my modem as that could be the problem so I did. Resetting the modem didn't help so I reset the router afterwards. That also didn't help so I contacted customer support again. I told the second representative the same thing as I told the first one, that my speeds were not where they should be. He then told me that because I was exceeding the data plan for my service that Cox was throttling my speeds. I looked at the Data Plan FAQs and it said specifically that Cox does not throttle speeds. Since the FAQ was updated on November 3rd, has Cox started to throttle speeds? I even asked him when Cox started to do this but he stated that he didn't know. Can anyone show me where it states that Cox now throttles speed or if this guy was lying to me?3.7KViews0likes3CommentsDouble speed and Monthly Data Plan
I did a search on the forum and only found one hit for someone asking this question without any response from Cox. Can anyone explain to me why Cox is doubling the internet speed on it's tiers but leaving the Monthly Data Plan allowance the same? The commercials I've seen on TV advertising this new speed increase all talk about how you can now stream more and do more. Doesn't that come with the assumption that you'll be using more data per month? As it is now this "speed increase" is coming across to me more as a marketing tool than anything else.3.3KViews0likes3Comments
Data Usage Meter 'Undergoing Maintenance'
I'm a user on the Premier package and have exceeded my 'usage cap' the past 2 months or so, mostly due to roommate and myself working from home and streaming media. Every time I've gone to check where we are on usage, I get the message"Your Data Usage Meter is undergoing maintenance. Please try again in 24 hours." I really wish this data cap would go away for internet packages over 15mbs, as a well connected home such as mine can blow through 250GB in a week or two. If I had a stay home wife or teenager I'd be in even worse shape. For the fees we pay for this service, there shouldn't be a limit on how much data we can use. Even if it is a 'Soft limit' With the 2X speed increases that are coming, it just means we can hit that 'limit' quicker.2KViews0likes1Comment
Cox Data Usage meter seems way off
We were told we'd gone over the 400 GB cap for the "Ultimate" package (leaving aside that "Ultimate" really shouldn't have a cap, and should be a big part of the perks for paying 4x what basic internet costs). Since I hadn't been tracking it, I couldn't say that we had not. I looked at the graph and it's very suspicious. It seems that we apparently *never* use less than 10 GB, whether or not we are actually home or doing anything. Of course, this could be because someone else is accessing our wireless somehow without us knowing. So I have set up a meter on our router. The meter says we've used 16 G over the past 3 days (since this includes a weekend, this is in line with what I expect, we are fairly heavy users which is why we have the "Ultimate" package") But once again the Cox data meter shows more than 10 for each *day* with a total of 33 G used! It's not a simple double charge -- I've been watching it each day and it's just a coincidence that it's presently right around 2x. All this happens the month after some Cox service personnel worked on the local neighborhoods network. Coincidence? Possibly. Possibly not. Who are we supposed to call about this? Regular technical support is great for things like setting up a local data meter on your router (thanks, by the way) but it doesn't seem like they can do anything about a broken data meter on their own. In case it matters, we bought our own DOCSIS 3 modem that was supposed to be compatible with Cox. Is that a possible source of metering trouble?Solved4.3KViews0likes5Comments