Cox agent confirms that they do throttle speeds
Just got out of a chat with an agent about speed issues I've been having for the past month and he confirmed with me that due to exceeding the data usage cap that Cox is indeed shaping/throttling my connection. I tried to point out that under Cox's own Terms of Service it states that "Cox does not shape or throttle Internet traffic based on the particular online content, protocols or applications a customer uses" but he was adamant that I was being throttled due to excessive usage. I had a feeling that was the case since my speeds have taken quite a nose dive in the past month. I'm currently on the Internet Premier plan that reportedly has 100mbps/10mbps and I'm down to 16.2mbps/768kbps on my last speed test. The download doesn't bother me so much, but the upload is killing me. I've done some troubleshooting on my end just to make sure it wasn't Cox doing this to me. I've moved the modem to every possible spot in the home, tried the connection with and without the router (same results either way), did a factory reset on my modem (Motorola Surfboard 6121), and checked my signal ratings and they appear to be in a good range for both the downstream and upstream. I feel like I've covered all my bases, and the timing of my slow down with me going over my data usage really only points to shaping happening on Cox's end. I'd love to be proven wrong, but that's what it looks like to me. I'll probably be calling in the morning to cancel service. tl;dr: Asked agent if I was being throttled, said yes even though it's not Cox's policy to do so.64KViews0likes18CommentsData usage
First of all, I never knew I had a data limit. But twice now I've received letters telling me I have exceeded my limits. I look back and for some reason the usage literally jumped 200% overnight! How can that happen? My usage has not changed. I don't want TV online. I download an audiobook once per month only. My Youtube use hasn't changed. What's the deal? I have cut out the landline because I don't need it. I cut out TV because you all couldn't keep it coming in smooth. The picture kept pixelating or tiling. I had techs out here 4 times and they said it was fixed and I wouldn't have that issue again. I finally with to a satellite. Since I made that change it seems Cox is out to get me so to speak. Suddenly after not having equipment charges for nine years, I get a $60 charge. That was fixed. Now all of a sudden a giant spike in my data usage. What gives?Solved18KViews0likes31CommentsCox Internet speeds increasing?
I got an e-mail this morning from Cox stating that my internet speeds would be increasing "up to 100mbps". I understand that the 100mbps is probably an "ultimate" package, but I just wanted to say thank you and let Cox know that we are appreciative of the speed upgrades across the network. A representative on the phone told me that my service was going to be upgraded from 3mbps to 5mbps due to the upgrade. Glad to see that Cox is keeping their system in a position to offer top tier services. Would it be possible to find out a little more info regarding the change and why it's happening? (i.e., is there new fiber in OKC that is allowing this, or is it a simple update to the pricing schedule?) Either way, thank you!Solved14KViews0likes13CommentsBarefruit Ltd and the tracking of internet traffic
I am logging thousands of hit a day from a company called Barefruit Ltd. From what research I have done it has partnered with Cox to track and redirect traffic to sponsored links when you mistype an address in the address window. How can I get this to stop, and why is Barefruit slamming my connection with requests to connect to my computer?Solved11KViews0likes1CommentData Usage Meter not working all the sudden.
Why has the Data Usage Meter been stopped and removed ??? . Mine has not worked since 7/12/17 . Why is it not available all the sudden?? How can we get it working again ?? instead this....The data usage for your account is not currently being captured and will not apply to your current data plan. If you have any questions regarding your data usage plan, pleasecontact Customer CareorLive Chatfor assistance.8.8KViews0likes22CommentsData usage
My daily data usage report has been reporting higher than usualdata use for the past month. My daily usehas doubled. By history it has been very consistent. I have added no new devices or computer programs. I have change my network passwords multiple times and see no evidence of anyone else on my network. My Netflix has been changed to the lowest possible setting. There are no unknown or new process running in my computer's background. I turn off all of my devices for a good portion of the day. With all the changes I have made, my data use should be running about 50% of what it usually does. Iuse a program call networx to monitor all traffic through my router. Nothing goes directly through my modem. It has currentlybeen displaying results consistent with my prior use patterns. By history this has been spot on with the data use report, but is no longer. The only other unusual thing that has occurred is that my report displayed a couple of days of near 0 data usage when my usage should have been around 3.5 gigs. Cox customer service tells me there is nothing they can do on their end. I need Ideas, please5.8KViews0likes5CommentsYour Data Usage Meter is undergoing maintenance. Please try again in 24 hours.
The Data Usage Meter has been displaying the above error message for months. How may I track my data usage and when will this tool be working again? Also, do you throttle or reduce speed when a cap is reached? Thanks.4KViews0likes5CommentsLogitech Revue and Extreme Data Usage
Just as an FYI for Tech Support to ask about and others to know about. There is a bug with the Logitech Revue which can lead to huge consumption of data on the network. The recent updates of the Google Music/Play application on the Logitech Revue has a bug which leads to continual updates of the music and album images that should be downloaded to your device. This can lead to 60 gigs of data d/loaded each day (1 TB or more each month) which is absolutely ridiculous if you usually don't even get close to the 200 gig data usage limits set through cox. The fix is to return the Google Music/Play app to it's previous version and not try to re-update or just leave it off if you don't use it often. You can get to this through settings->manage applications->google music/play stop app then Clear All Data (doing this also clears the Cache automatically) Uninstall Updates Go into Google Play and Update the App Re-Open Play Music to allow it to sync my account (it may help to restart the system too (easily done by Ctrl-Alt-Del). (for clearer instructions look athttp://forums.logitech.com/t5/Revue-and-Accessories/Google-Play-Music-v4-3-609-Background-Downloading-many-GB-s/td-p/882344/page/2) We've dealt with a few tech support people and a few were great and understanding and others just judgmental (thinking that we were pirating or something of that sort). We were looking for the problem for awhile and thought it was someone stealing internet somehow even with all the strongest wireless connection protections and with changing out wireless routers. I believe this is something tech support should ask about before making assumptions.Solved3.4KViews0likes2CommentsWhy do I get penalized for using Netflix/hulu in the data overage "test markets"
I pay for Cox internet preferred and also cox advanced tv 220+ channels. It seems a bit unfair that after 350gigs of data use I am penalized and my speeds are purposefully slowed to a crawl where Netflix and hulu will not even load. Why do I get penalized for watching shows on Netflix/hulu when this is my primary data usage as I am also paying for television services? My television picture does not become more fuzzy and hard to see the more I watch tv so why should my data speeds slow the more I use the internet?3KViews0likes2Comments