ContributionsMost RecentMost LikesSolutionsRe: Frequent Intermittent Internet Outages in Phoenix Area I have the same problem in Florida. I contacted them and they ended up saying it was my equipment. They already said that on my last outage. Crazy story. I was streaming a game on my tv when it dropped. I looked outside and saw a cox truck right in front of my driveway. I thought they were just doing some maintenance, and that it would come back up when they are done. When they left, it was still down. I called them and after lots of troubleshooting (and they didn't believe my story), they said it was my modem. I ended up buying a new one, and that still didn't fix the problem. They said they could only dispatch 4 days later and that they would bill me if it was a connection issue from the street to my house. The next day, I was backing out of my driveway and I happened to looked at the electric pole in front of my house. I saw that 2 cables were disconnected. When I got closer I realized it was a coax cable. I reconnected it and VOILA !!! So I don't trust Cox for being proactive at helping their customers. If I had a choice, I would already be gone. Anyway... Did you fix the problem ? I disconnected everything and connected the modem straight to my computer. Problem is actually worse. (I know, it's weird) Bricking modem I have a Netgear CM500 that was working fine until yesterday afternoon. It all of a sudden stopped working. I happened to look out the window and saw a cox truck in front of my house. I thought that they were doing some work and waited a little bit. After a while, the truck was gone and the internet connection didn’t return. I contacted support to report the outage to be told, that it was my modem. I found it a very big coincidence that my modem would all of a sudden go bad when a cox truck was sitting in front of my house. But anyway, the reps refused to send someone out. So I head to Best Buy to get a new one since cox is closed anyway on Saturday. I come back home and call cox to activate the new modem, to be told there is an outage. So I wait until the outage is gone (12 hours), but now the old modem is still not coming online. any idea on what I should do ? Activate the new one and be done with it (if it works) ? Don’t you find it odd that it went bad just when that truck was in front of my house (i live in a dead end)