PGriffin
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Re: Gigablast download speed issue
Why was the ticket closed? The issue has NOT been fixed yet. On the contrary, last I heard it was being escalated. NOT COOL! And yes, I tried testing a wired connection with a different laptop, the speeds were about the same as I have reported. So, that should confirm the issue is not my computer either.1View0likes2CommentsRe: Gigablast download speed issue
Hello Kevin, I rebooted the modem and checked the speeds last night and this morning. Still around 350 / 37, zero changes. I doubt very much that anything was done, much less a new drop installed and buried. I live in an apartment building and they wouldn't allow anything of the sort without permission from the main office. I checked with the office, there was no such request made. Cox appears to have a systemic issue with technicians telling customers one thing and then reporting something entirely different to their bosses back at the office.This is not the first time this has happened to me personally. You may recall during a previous visit the tech told me that my slow speeds were due to an "external issue" but reported in his notes that there was something wrong with my computer. This time, the tech left saying he needed to break open the ceiling and replace the coaxial cable, that he would call me back after talking to his supervisor (he didn't), but has apparently written in his notes that a cable drop was installed. It goes without saying that this is extremely unethical behavior, to say the least. Could I just get a straight answer on what is causing the slow speeds, and what Cox can do, if anything, to fix it?2Views1like6CommentsRe: Gigablast download speed issue
On to my fourth technician visit today. Tech came in, looked around for a bit, then said he might need to break open the ceiling from my apartment to the access point in the hallway outside and run a new cable. Alternatively, I could downgrade my service from Gigablast to a lower plan. Left saying he needed to talk to a supervisor and would call me back in a few hours. Haven't heard from him since... Before breaking open the entire ceiling, can you guys make sure that replacing the wiring will indeed fix the problem? If the speeds remain the same after going through all that hassle, I would not be very happy.86Views0likes8CommentsRe: Gigablast download speed issue
Third technician visit today. His verdict - modem and PC are fine, but there might be a wiring issue in the cable room.Wait 1-2 weeks to hear from Cox. Speeds still no better than before (Wired: 350/37 Mbps, 5 Ghz Wireless: 60-80/37 Mbps.) Not even close to Gigablast downloads. Could anyone in the support team really take an interest and sort me out?102Views0likes10CommentsAnyone getting gigablast speeds in Rhode Island?
Thought I'd just put this out there, in case there's anyone else in Rhode Island having issues with their gigablast service as well. I upgraded to gigablast a couple weeks back and the most I get on a wired connection is about 350 Mbps download / 37 Mbps upload. Anyone else in little Rhody getting better speeds? Here is my setup: Cox supplied Panoramic Wifi gateway Cox supplied Cat6 cable WIRED connection on a powerful laptop with a gigabit ethernet card.338Views0likes0CommentsRe: Gigablast download speed issue
What, again? I already sent an email and you guys sent out a novice who blamed the slow speeds on "external issues". Could you or someone in the support team please read the conversation above and provide feedback on the questions I am asking? Thanks.0Views0likes0Comments