ContributionsMost RecentMost LikesSolutionsRe: Cox: Unusually high data usage on your Cox unlimited Internet account. Action required before service is impacted... So I finally spoke to a cox, it was the good neighbor department that was trying to contact me. Yeah literally that is the name of the department he said he was calling from. It was kind of odd that he didn't do much to confirm the account other than I gave him my name. I didn't give him any other information. He didn't ask for any other information. But he did know information from a previous interaction. So I'm pretty sure he was legit, but maybe not? Anyway... He said if someone goes over 50 gigabytes upload a day it will get flagged to their department. user will get a call, text .. etc .. I Continually told him that I am extremely anoid about having to explain my data usage to cox. He seemed to be more interested in reading from a script about trying to find what could be using the data, like I don't know my own network. It felt like something similar to being told this is how to set the flashing clock in your microwave. He tried to tell me particular usage that I had done on a day but it didn't match the meter that is given on the web page. He then explained oh there's a problem on our end. I asked to speak to supervisor, of course one wasn't available. I asked him to send me an email with the reasons explaining in an exact detail why they're trying to contact me. He then said maybe they didn't have my email. I reminded him they email me the bill every month so what is the problem? I still have not received that email. I mean copy paste send, how hard could that be? I did tell him that maybe they should spend more effort on improving their network instead of hassling customers under the guise of "good neighbor" bs. But that's a waste of breath. I'm about to upload a load of 4K GoPro so I'll probably get a call again. Re: Cox: Unusually high data usage on your Cox unlimited Internet account. Action required before service is impacted... Unfortunately not, on the second voicemail the person left information that I had done a chat with a service rep, which I had done, via chat the service rep said to ignore the calls. But on the second voicemail the rep said the person I chatted with was not properly informed. Cox: Unusually high data usage on your Cox unlimited Internet account. Action required before service is impacted... I've gotten a couple voice calls and a text informing me my data usage is usually high. I'm feeling kinda violated having to explain to Cox my data usage. The only thing that changed over the last year is that I've started to uploaded allot of 4k video to GoPro and YouTube,overall download hardly changed. I can't find any fine print regarding upload allocation, it seems to be a very vague threshold. Anyone else have to deal with this before? Re: Packet loss and jitter so bad I can't even work from home langbprj01-ae1.rd.la.cox.net is also a node in my traces that shows issues can someone find out more aboutlangbprj01-ae1.rd.la.cox.net ? where and what it is? this seems to be a common issue among at least three people on this forum Re: If no gigablast offered, why need a docsis 3.1 modem? ya, i've got the pana 3.1 on the 300/30 plan , works, but I'll be swapping it out soon, for my own 3.1 my initial point was that I think a 3.0 would perform the same as a 3.1 in the 300/30 plan but i'm not going to test it now, the cost difference for a 3.1 is not much more than a 3.0 Re: High Latency on Zayo Servers your trace lookskinda like mine, just before you get to the first zayo, you encounterlangbprj01-ae1.rd.la.cox.net, (Louisiana?) then things go downhill from there, my connection shouldbegoing from southern californiato Seattlearea, but for some reason my trace shows it goes to that address before coming back to a zayo in los angles or san jose, then onto seattle. where yours looks like it comes back to lax, then dfw, then iad, and onto your final destination, that seems crazy like mine. send a trace to the help email and ask them check it out, and what is up withlangbprj01-ae1.rd.la.cox.net that'swhat i amtrying to do, good luck If no gigablast offered, why need a docsis 3.1 modem? Hello, I've been told no plans for gigablast in my neighborhood. Why should I continue renting the pano? I don't use the voice ports, and havethe regular 300/30 plan unlimited that I pay to much for. I'm going to buy my own modem and save a little bit for the next couple of years. Why should I get docsis 3.1? It seems a docsis 3.0 would work just fine, and save me a few dollars. Thanks Re: Interned slowdown in the evening. It should be stuck at the top of this forum. You know it's pretty much true. Re: Slow Upload Speeds after 6pm Hey, I get the same, 6pm m-f things get choppy for awhile.I was thinking it was just the neighborhood coming online, but I live in a rural sb area, so the chances for that may be slim. Ihave a year old panama, 300/30 unlimitedplan. Using wired.I've also noticed a slight increase in latency all the time via my office vpn. Have not done any investigating yet, other than speedtest, which didn't show anything unusual. The main thing I want to improve is latency on my work vpn.I think I will be testinga few different modem/routers to see if I can get any improvement. No gigablastoption in my neighborhood yet, but I'll still only try newer docsis 3.1 modem/routers. I don't think a change in modem router will fix the 6pm issue. But if I see any improvement I'll report back. Good luck