ContributionsMost RecentMost LikesSolutionsRe: No ring tone As far as I can determine, the problem only occurs on 2 numbers, both Sprint cell phones - not used as land line numbers. This brings up the question: Who generates the ring signal, Cox or Sprint? Re: No ring tone The problem is not a dial tone - it's a missing RING tone. Meaning, after i dial there is total silence until someone answers the phone. The problem is not intermittent - it is consistent on only a few specific phone numbers. The phone is plugged into the back of the modem and is in a well-ventilated area. No ring tone Problem with Cox land line, connected to Cisco modem DPQ3212. I cannot hear a ring tone on only certain local numbers. Everything else works normally. The called party phone rings normally, the phone is answered, and a normal conversation can be made. This problem occurs consistently on about 5-10% of numbers I normally call. No help rebooting modem. What's wrong? Re: Software Change With Contour Favorites Option? I have the identical problem. It started when the channel relocation update was installed in my Contour box on June 19, 2018. Cox tech support initially diagnosed the problem as a defective Contour box. A new box was installed and it didn't fix anything. That's when I discovered that the Favorite Channel information is NOT stored in the box! Cox keeps track of this info in their central computer. Another Cox tech support rep admitted that it is a known software issue and an update will be automatically installed at some later date. In the meantime I managed to get things working again by programming (selecting) BOTH the low and the high channels; channel 10 and 1010 for example. This also means that you now have twice as many channels on your list. I have not been able to find an easy way to program the channels as they have a habit of randomly appearing and disappearing. Start out by selecting all channels and then clearing all channels. Program all your channels, low and high, at the same time. Repeat as necessary - it took me about 5 tries. Hope this helps, Kurt Re: Favorite channels limited on TV I have the identical problem. It started when the channel relocation update was installed in my Contour box on June 19, 2018. Cox tech support initially diagnosed the problem as a defective Contour box. A new box was installed and it didn't fix anything. That's when I discovered that the Favorite Channel information is NOT stored in the box! Cox keeps track of this info in their central computer. Another Cox tech support rep admitted that it is a known software issue and an update will be automatically installed at some later date. In the meantime I managed to get things working again by programming (selecting) BOTH the low and the high channels; channel 10 and 1010 for example. This also means that you now have twice as many channels on your list. I have not been able to find an easy way to program the channels as they have a habit of randomly appearing and disappearing. Start out by selecting all channels and then clearing all channels. Program all your channels, low and high, at the same time. Repeat as necessary - it took me about 5 tries. Hope this helps, Kurt