ContributionsMost RecentMost LikesSolutionsRe: OKC speed test server issue I am on the 300/30 plan and always get inaccurate results when using the cox upload test. the OOKLA test usually shows what is expected. Also, the "google" test (the one that shows up as a search result) usually shows what I expect. Internet keeps dropping and help desk and techs are not able to fix For nearly a week now I have been getting outages. This happened last month then stopped, and was happening a few months ago for a few weeks. It's been really annoying. Call center keeps having me swap modems. I've also replaced my router. They've had a tech out and he said everything tested good. (I literally have 1 device in the house; cable modem When it happens, everything drops for a few minutes. I lose discord calls (though I can hear people for about 20 seconds before the entire call disconnects). I get lagged out of games, and my work VPN connection drops. The sb 8200 I have reports stuff like this at the exact time the drop happens: "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:dd:dd;CMTS-MAC=70:01:b5:cc:e9:5a;CM-QOS=1.1;CM-VER=3.1;" 11/05/2019 18:01 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:61:a3:cb:dd:dd;CMTS-MAC=70:01:b5:cc:e9:5a;CM-QOS=1.1;CM-VER=3.1;" 11/05/2019 18:01 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=8c:61:a3:cb:dd:dd;CMTS-MAC=70:01:b5:cc:e9:5a;CM-QOS=1.1;CM-VER=3.1;" 11/05/2019 18:01 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=8c:61:a3:cb:dd:dd;CMTS-MAC=70:01:b5:cc:e9:5a;CM-QOS=1.1;CM-VER=3.1;" 11/05/2019 18:00 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:dd:dd;CMTS-MAC=70:01:b5:cc:e9:5a;CM-QOS=1.1;CM-VER=3.1;" 11/05/2019 17:58 74010100 6a fe I don't know what to do, but this is ruining my internet experience :( Re: Internet signal strength Everything is hardwired. (I do have a wireless). I have a fairly strait forward setup; SB8200 (SB6182 right now...), PFSense nat firewall, and a few desktops hardwired. When the SB8200 starts having problems, I noticed that my PFSense starts alerting that it's having packet loss to the external gateway. I lose IPv4 TCP first, but strangely enough, UDP seems to last a few minutes. (I assume that's what my voip client uses). It's difficult to troubleshoot because it stays online for a few days before it goes offline. Regardless, I do see issues with gateway checks regularly, usually during off hours. Last night, I used the link provided above for signal levels and found that a few aren't in spec. I noticed other providers (comcast, etc) have pushed firmware updates for the SB8200 and am wondering if cox needs to do something to add whatever is needed for that. Re: Internet signal strength I am having a very similar issue. A few months ago something happened in my area. After a lot of tech support, I decided to upgrade my model from an SB6182 to an SB8200, hoping the additional available channels would help. I also hoped to get gigablast. At first, it stayed up for several weeks. The past few months, it's been sporadic at best. During troubleshooting, we rolled back to my SB6182 and that worked for a few weeks. Support said my SB8200 was bad, but they keep issuing outage notification for my area. Additionally, a month ago, I had a rep come out and check my house. The ONLY line in it is less than 2 years old. The rep said the signal at my tap was bad, and measured the same (bad) signal at my house. I found out later than an upstream amp had been messed up. I'm taking screenshots of the signal meter every so often. it's really getting frustrating; I've burned several hours on the phone with support that can't seem to help. They ether don't know what is going on or don't have the tools to help :( I'm back on the SB6182 for the moment. Going to review the snapshots I took of signal and compare to the notes posted below.