Slow and spotty service
Hello,
For the last couple weeks I have received very poor quality TV and internet service. TV and Internet service is completely unavailable much of the time, and when it does work the internet ...
Forum Discussion
Starting at Downstream 18, POWER seems to get progressively worst. Power seems okay on Upstream.
Starting at Downstream 20, SNR seems to get progressively lower. The last 2 channels drop below 30 dB.
What's going on with the last Downstream channel?
A tech said, "weak" signal? I thought the lingo was "out-of-spec" signal? Strong signals cause problems as well.
Did you recently bring a new electronic device in your house?
The tech I met at the house he checked signal strength at the service entrance and determined the problem was because of poor signal from outside the house. I assume he bypassed the splitter. He also said none of my neighbors had complained so it was likely specific to my house. I do not believe he replaced the splitter. The second crew I did not meet, and they just started working up on the utility pole.
No new electronics in the house. Hopefully I don't need to set up another home appointment and repeat the same thing.
- Hello, we're deeply sorry you had issues with our services, and we're glad a technician went out to the home. If you're having problems with the service in the future, we strongly encourage you to reach out to our team at cox.help@cox.com. We're always here to help resolve any issues and answer any questions or concerns you may have. -Kevin M. Cox Support Forum Moderator
