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New Contributor II
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Where are my recordings being stored?
We have a dvr in our home, but a Cox tech said he moved us to the cloud - how do I know if we are using Cloud DVR or the one in our home?
RobertS1
Moderator
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Hello Jjinterravita, I apologize for any confusion surrounding this transition to our Cloud DVR service. We value your business and want you to have reliable service. This will offer the best possible DVR experience now and in the future. All of your recordings from August 11, 2024 onward will show up as normal. The change from your previous storage to the Cloud storage should be mostly seemlesss. An recordings you had that were prior to the August 11th date with be available via on demand. If you need additional assistance please feel free to send us an email at cox.help@cox.com with your full name and address we would love to help.
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