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nmlobo

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Unable to record, a future scheduled recordings have disappeared

None of my previously scheduled recordings appear in the scheduled area.  The guide indicates a program  will be recorded but the program does not show up under scheduled.  The only shows that appear in the scheduled area are ones I previously cancelled. If I try to change the cancel back to record I receive.a message telling me you Have problems and to try later. Well I have tried several times over the past 4 hours, no change. I have rebooted and reset the contour 2 box. No help

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amk

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2 Messages

Me too.

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amk

New Contributor

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2 Messages

DVR won’t record anything just see the red circle with a slash.  I have plenty of room.  Rebooted etc.

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mrw151

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Same here just red circle and slash. Have rebooted. Have deleted all recorded shows. So plenty of space. Has not recorded a show since 11/03/20. Refresh did not work. Any suggestions?

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mrw151

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Just solved by going to my Cox account and had them refresh my TV box remotely. All scheduled shows are now in the scheduling. 

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Allan

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2.4K Messages

@Amk, Are you still experiencing issues with the dvr service? If so, are you able to set a manual recording of something currently playing? -Allan, Cox Support Forums Moderator.

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BrianM

Moderator

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887 Messages

This sounds like it may be related to an issue that was found earlier. There is a ticket still open and being monitored but we believe that it should let you set recordings now.

Brian
Cox Support Forum Moderator

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Tennisguy

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4 Messages

All of my Scheduled Recordings gone and shows nothing for 14 Days. Argh!

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SharonL

Former Moderator

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144 Messages

Hello,

Thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
 
Sharon
Cox Support Forum Moderator

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Elmo100

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As of about 7:00PM CT Sunday November 08 I began having the same issues as described above. I was attempting to cancel 2 shows (NCIS and NCIS New Orleans) so I could create manual recordings for them since CBS is running late due to football. As soon as I did that It cancelled all but a few shows in my scheduled recordings, and will not allow me to schedule any recordings. I have attempted to record shows that were not previously scheduled and it attempts to but immediately shows it with the red circle with the slash through it. I have unplugged both of my Contour 2 record 6 DVRs and it doesn't help. 

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BenS1

Former Moderator

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697 Messages

Hi @Elmo100,

Sounds like you may need further assistance. Please email us at cox.help@cox.com with your full name and address.

Ben S.
Cox Support Forums Moderator

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Elmo100

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Ben, thanks for the response. I have since attempted the fix from above by going out to my account online and doing a signal reset. It still didn't fix it, I then unplugged and plugged back in both DVR's (again) and between both processes, the signal resets and unplugging the DVR's it appears to have fixed the issue (for now). It definitely appears by  mine and others experiences from above that COX has an ISSUE that needs to be fixed. 

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rpmacleod24

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I cannot record anything, it shows as "conflict", but there is no conflict. Tech support was unhelpul, apparently it's been going on for 7-10 days. Why are we paying these guys??? I've rebooted, unplugged, nothing. They seem in no hurry to resolve, and they are unrepentant. Their advice..."reboot every two hours". Are they for real??

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rpmacleod24

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seriously, why are we paying for this?

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MaryF

Former Moderator

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471 Messages

Hi Rpmacleod24,

If you're still experiencing recording issues, please send us an email to cox.help@cox.com with your full name, account holder's name, street address, and details of your issue or a link to your forum post for further assistance.

Mary
Cox Support Forums Moderator

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