bsbcgirl's profile

New Contributor

 • 

14 Messages

Closed

TNT and TBS close captioning

As of Monday, May 5th,  2019 the close captioning on TNT and TBS is not working. It works on all my other channels. It is also not working at my neighbor's.

I called Cox  and they are not aware of any problem, nor how to fix there. Any suggestions? Thanks.

Moderator

 • 

774 Messages

Hi Bsbcgirl,

Thank you for reaching out to us through Cox Forums. I’ve forwarded the issue with closed captioning on TNT and TBS to our Video team to investigate. My team will follow up with you here, as soon as we have an update.

Maria L.
Cox Support Forum Moderator

New Contributor

 • 

14 Messages

Came back all of a sudden last night. (Wed, 5/8)

Moderator

 • 

4.3K Messages

Hi Bsbcgirl, I'm glad to hear that! Please let us know if anything like this happens in the future. -Becky, Cox Support Forums Moderator

New Contributor

 • 

14 Messages

I am reaching out to you again. It seems that the closed captioning is not working on channel 811, the Escape channel. Thank you for your attention in this matter.

Moderator

 • 

886 Messages

Hi, we are going to report this to our video team to investigate again. Thanks.

Brian
Cox Support Forum Moderator

New Contributor

 • 

14 Messages

Thank you. Seems to now be working.

Moderator

 • 

4.3K Messages

That's good news, Bsbcgirl! Thanks for letting us know. -Becky, Cox Support Forums Moderator

Recent Discussions