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Walkingdeadjunk

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This is Us Season 5 Ep 1 missing from On Demand

Why is season 5 episode 1 missing from On Demand?  It aired 4 days ago and On Demand programming is supposed to be available in 24 hours.

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BenS1

Former Moderator

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697 Messages

Hi @Walkingdeadjunkie,

I see that S5 E1 of 'This is Us' is now showing. Were you able to access it and watch that episode?

Ben S.
Cox Support Forums Moderator

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Walkingdeadjunk

New Contributor III

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76 Messages

No it is not showing for me.  Only up through season 4.  That is for the HD episodes.  For the non HD episodes only episode 303 is there.

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BenS1

Former Moderator

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697 Messages

@Walkingdeadjunkie ,

Are finding it by searching with the name of the show or are you going through the 'On Demand' menu into the TV section then going to NBC then to 'This is US'?


Ben S.
Cox Support Forums Moderator

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Walkingdeadjunk

New Contributor III

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76 Messages

Both ways.  Looking up by NBC has episodes through  season 4, looking up by program has through season 3.

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Walkingdeadjunk

New Contributor III

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76 Messages

Normally I go to TV-NBC-This is Us but tried looking by program too. I rebooted my box and nothing changed.

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CurtB

Honored Contributor

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"This Is Us" S5 E1 and E2 | 10/27/2020  Forty: Part One / Forty: Part Two  www.nbc.com/.../4254194

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BenS1

Former Moderator

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697 Messages

@Walkingdeadjunkie
Have you seen any error codes populate when you watch any other VOD programs?


Ben S.
Cox Support Forums Moderator

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Walkingdeadjunk

New Contributor III

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76 Messages

No, no error codes.  I rebooted the cable box and worked with someone on the phone from Cox and they don’t know why the content is missing.  FTWD is now showing up but This is Us and The Undoing are still missing.

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JonathanJ

Former Moderator

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@Walkingdeadjunkie

It appears a ticket has been submitted about the missing contents.



Jonathan J
Cox Moderator

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Walkingdeadjunk

New Contributor III

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76 Messages

And-Fear the Walking Dead episode is now there but the program stopped playing at 2/3 of the way in.  Tried watching twice and it’s broken. This is getting ridiculous you offer a product that is terrible and unreliable at an exorbitant price.

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LisaH

Moderator

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981 Messages

Hi Walkingdeadjunkie. I escalated that information to the Video Team to investigate. I apologize for this inconvenience. - Lisa, Cox Support Forums Moderator

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Walkingdeadjunk

New Contributor III

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76 Messages

This is Us Season 5 episodes are still missing.  What kind of horrible service are you running here?  We pay through the nose and can’t even watch TV shows on demand.  My price keeps going up and the product keeps going down.  

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Walkingdeadjunk

New Contributor III

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76 Messages

Fargo Season 4 Ep 9 is broken, when I play it, after the opening commercials and credit it goes all black and won’t play.  At least 1/3 of what I want to watch On Demand is either missing or the episode is damaged.  Please address this.  The quality of your on demand product has taken a nose dive.

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DustinP

Moderator

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1.1K Messages

Walkingdeadjunkie,

We have opened a new ticket to investigate this further. CUI000010595993 is your ticket number.

Dustin
Cox Forum Support Moderator

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DustinP

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Checking back with you. Are you finding the issues are no longer present for you with On Demand playback on the cable box? If issues remain, please email us at Cox.Help@cox.com with your address. We can help reserve a service visit for you if issues remain.

Dustin
Cox Forum Support Moderator

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Walkingdeadjunk

New Contributor III

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76 Messages

Entire season 5 of this is us is missing.  Fargo season 4 episode 9 still damaged.

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Walkingdeadjunk

New Contributor III

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76 Messages

  1. So Fargo 4:9 started (yay!) and played for 3/4 of the way and then went black.  Your service is HORRIBLE.  There is nothing wrong with my cable box because most of the content is fine.  But with the amount of money you charge ALL OF IT SHOULD BE FINE. What kind of inferior substandard operation are you running?

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Allan

Moderator

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Hello. I recommend sending us an email with your full name, address, and a link to this thread so we can help setup a service appointment for you. -Allan, Cox Support Forums Moderator.

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