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bossman456

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Sound and picture problems

Sound cuts out for a couple seconds, picture gets pixel blotches. Problem is now on both of my TV's. It's so bad that I can't watch the program. I reset the box every 3 - 4 days, that helps for an hour or 2. I've been a cox customer for 16 years, up to a year ago my cable was flawless. It seems their total solution is to reset the box. I'm being charged big bucks for inferior service. They know there is a problem but lack the balls to admit it and the intelligence to fix it. 

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BenS1

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Hi@Bossman456

I know how frustrating it is to have issues while trying to watch your favorite shows. We appreciate your 16+ years of loyalty to us. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your Cable box? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the cable box?


Ben S.
Cox Support Forums Moderator

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bossman456

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There are no amps or splitters, just poor service that I'm being overcharged for. A technician was here 2 months ago and replaced every connection from the box at the the street to the back of the cable cox. Waste of time.  

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Bruce

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Assuming you have coaxial, if you have 2 TV sets (2 cable-boxes), you have at least (1) 2-way splitter.

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bossman456

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The splitter is on the main line outside the house, separate line run from it to each TV. It was also replaced.

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Bruce

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Is there enough slack on the coaxial outside your house to bypass this splitter?  I understand the tech...or you...replaced the splitter and it's fine, but splitters, by design, weaken the signal because it splits it.

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bossman456

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OK, I don't work for Cox so I should not have to provide diagnostic info to Cox, it's your system so you diagnose it. Cox is getting paid big bucks from all it's subscribers, it's your problem, deal with it. This is going nowhere real fast. I'll give 2 weeks to get it fixed.

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