matthewgranzella's profile

Visitor

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7 Messages

Ridiculous price increase

Hello Cox internet and cable, I'm going to be civil about this, I only been a cost customer for about 3 months and already you increased the bill by over $15 I am not happy like most of the people who use Cox. I am a senior citizen with a fixed income and this is not fair to the senior community I will reach out to the governor of Arizona and voice my opinion to her about Cox and cable and how they are taking advantage of senior citizens thank you and M,Walsh

Moderator

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471 Messages

Hi there,

I understand how upsetting it can be to have an unexpected increase in your bill, and we try hard to keep our rates as low as possible while providing the best value for the service we offer.

Please feel free to email us your account details to cox.help@cox.com, and we would be happy to review your account.  
-Latitia

Visitor

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7 Messages

Hi there,

I am still waiting for an answer for this ridiculous price increase of $15 like I said I only been with Cox for 3 months or should I go back to DirecTV at least they show me some kind of respect for seniors one thing I can't stand is corporate greed. 

Thank you very much sincerely Matthew Walsh

Moderator

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1.1K Messages

Hello Matthew,

I want to be sure you're being assisted. Have you emailed Cox.Help@cox.com with your full name, complete address, and the URL to this forum comment with a brief message about your account concern? We have a team of support available to receive your email and check for any possible options.

-Dustin

Visitor

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7 Messages

Okay thank you Dustin for the heads up

Moderator

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1.1K Messages

Absolutely! Thank you for your business to the Cox family and reaching out to our forum community!
-Dustin

Visitor

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1 Message

I agree. Guess it’s time to drop cox and go to Star Link. It seemed expensive but now cox prices for internet keep going up… might as well drop and go with a better service now. Internet is expensive. Cox only doing this to screw over all the people who stream only and stopped buying their cable tv service. 

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