Reset dvr box since upgrade

Question

Cox did an upgrade on December 11. When I turn tv on I only got sound.  Had to manually reset dvr box to get a picture. Same thing happened today. Anyone else having this issue?  I guess I need to call cox as I am not going to reset the dvr every time I turn the tv on.

ChrisJ2 · Answer

Hello. I'm so sorry this has been your experience. The DVR upgrade increased storage only and should not have impacted your service. I'd like to help. If you email us,  we can correct the box remotely and potentially correct this for you there. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post.

Jyp · Answer

Thanks. I will do that tomorrow when it is more convenient for me.

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Reset dvr box since upgrade

ChrisJ2

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