otterbay's profile

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Picture Time-out

How long does a channel have to be dormant, i.e. without a channel change, before Cox throws up the automated "this channel is now blank due to inactivity" screen, 4 hours - 6 hours, 8 hours - what is the current time interval?

Moderator

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1.1K Messages

For this, it is 6 hours. There is also a power save option that is on a 4-hour timer. Thanks, Lisa - Cox Support Forums Moderator

Contributor

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70 Messages

How is it woken up to remain on the same channel?

thanks

Moderator

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1.1K Messages

You would need to use the remote control within the 6-hour timeframe and press info to keep the channel awake. Thanks, Lisa - Cox Support Forums Moderator

Contributor

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70 Messages

sorry, how do I wake it up AFTER it's gone into the post-six hour screensaver?

Moderator

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1.1K Messages

Hi Otterbay. You should be able to change the channel or select guide. Thanks, Lisa - Cox Support Forums Moderator

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Is there some way I can turn off this feature?  I frequently leave my tv on a single channel in the background and really do not like having to retune it when the music comes on.

Moderator

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886 Messages

No, this is part of switched digital technology. If there is no response within the time period, the channel automatically stops playing in order to conserve bandwidth.

Brian
Cox Support Forum Moderator

Contributor

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70 Messages

Didn’t older, analog, uncompressed qam cable eat more bandwidth?  Some of us use NON-COX dvr systems (not based on cable card), and our recordings often are ruined because of this.  It’s really too bad we can’t do as we wish with the feeds, bandwidth and channels which we, your customers, PAY FOR.  Still having a hard time buying the concept that one, heavily compressed digital channel eats enough bandwidth to make this necessary.   

Contributor

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70 Messages

Hello?  Any chance anyone can answer that last question?  There must be a way for paying customers to do with the signals we're paying for as we wish, no?  Essentially what you're saying is a family of six, each streaming, watching video while changing channels every 5.5 hours are more important than a SINGLE person, watching a single channel all the time.  So the bandwidth argument really isn't honest, is it?

Moderator

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886 Messages

No, switched digital is not a feature that you would be able to control. That is something that is controlled from our end.

Brian
Cox Support Forum Moderator

Contributor

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70 Messages

Who do I contact to lodge a complaint about this.  If I want to leave a single TV on a single channel for whatever my private reason, I really don't think that's any of Cox's business.  And again, my single TV on a single channel isn't using anywhere near the bandwidth of a family of four, all streaming or watching shows on different rooms.  If I'm subsidizing their bandwidth usage, and not being given a massive reduction in fee structure, then there's something wrong with that.  Please forward me where to send my complaint.

Thank you

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