New Contributor
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2 Messages
ON-Demand HBO Missing Episodes on multiple shows, particularly in the HD sections. Some examples include: New Pope, Big Little Lies (S2E7), OUTSIDER....This problem persists despite multiple cable box "resets". Not a customer equipment problem.Se
ON-Demand HBO Missing Episodes on multiple shows, particularly in the HD sections. Some examples include: New Pope, Big Little Lies (S2E7), OUTSIDER....
This problem persists despite multiple cable box "resets".
This is not a customer equipment problem.
This is a Server Content ISSUE.
If the issue is an HBO issue, then coordinate with them to repair it. We, as customers, cannot secure a remedy. The request must come from COX support. The suggestion to simply "go to HBOGO" remains unsatisfactory. I'm paying for premium channel access on my Cable TV account, where my television is connected. Please get this issue fixed. The problem has remained unaddressed for far too long.
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MariaL
Moderator
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750 Messages
I am showing that all episodes for Season 1 and 2 of Big Little Lies, Season 1 of The New Pope, and Season 1 of The Outsiders are available in HD format On Demand. There are missing episodes with the SD format for Big Little Lies (Season 1 episodes 1, 2, 4-6, Season 2 all episodes), The New Pope (Season 1 episodes 3-5), and The Outsiders (Season 1 episodes 3-6). I reported this to our Video Content team to investigate. Thank you for bringing this to our attention.
Maria
Cox Support Forum Moderator
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