randylund

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on contour under guide/tv listings why is there in soooo many channels it says LA/PEG in the description what does this mean never saw this before?

sooo many channels from today thru 2 weeks from now the guide/tv listings have LA/PEG in the description, never saw this before, what does it mean why no description, supposedly cox just updated/upgraded our area and now this ????

Bmckeown

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1 Message

I am having the same issue. Just started today

Zzonie

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2 Messages

Here, also.

WiderMouthOpen

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Have any of you tried resetting the box? If so, any effect? Wonder if a bad guide push went out to the boxes after an upgrade.

Jim_in_OKC

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1 Message

Same issue here in OKC. What's up COX? Resetting my contour box had no effect on the TV Guide issue.

skelebunny13

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1 Message

Same here, basically all the local channels have disappeared and show LA/PEG. I reset the box and it didn’t help (Las Vegas, NV)

Trump_2024

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1 Message

Same, did a system refresh no help. (Arizona)

NativeBorn

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1 Message

Yes! Woke up to the same problem. Wanted to hear all about the Las Vegas Golden Knights Stanley cup celebrations and all local news stations are down. Cox has had a lot of issues lately with outages and now news stations being down again. This has happened before.

Jenjengus63

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2 Messages

Same here in Kansas. It’s really getting old. But make that cable pmt and DONT BE LATE!!!

Accepted Solution

Becky

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Hi Everyone, we are investigating the issue with multiple Contour Guide channels displaying LA/PEG. The issue seems to be impacting every Cox market. I'm sorry for the confusion and inconvenience this has caused this morning! Our video teams are working to resolve this issue as quickly as possible. -Becky, Cox Support Forums Moderator

JAF

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3 Messages

Thanks for the update. Do you have an estimate of how long this will take.

Jenjengus63

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2 Messages

This is just ridiculous. For the amount of money we pay you every month, the outages happen every week- NO EXAGGERATION! All of our local and done cable channels are doing this in the Wichita area. Time to look for something else I think.

CurtB

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No problem with Cox TV (Contour 1) listings . It's a Contour (Contour 2) thing.

Bruce

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5.7K Messages

I think the key word is "local" which may point to OTA.

This appeared to have occurred with an HDHomeRun tuner.

If you search "la/peg" silicondust you'll see the result; however, it's just a cached result.

Becky

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Hi Everyone, I wanted to provide a quick update. Our video teams have confirmed that all of the following issues are related:

Local channels in the Guide display LA/PEG
XRE-03114 error is displayed on screen
Local channels are missing or displaying green screen when viewed through the Contour App and WatchTV.cox.com

Thanks again for your patience as we get these issues resolved for you today. -Becky, Cox Support Forums Moderator

JAF

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3 Messages

Thanks for update

mrios6

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1 Message

So the question is are we getting a refund for service not provided?

Darkatt

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If they are down for 9 hrs, would you like to know how much of your CABLE bill will be refunded? If your cable bill itself is 180$ a month, (I know a bit of an exaggeration), and Cox provides lets say a 12 hour credit, you get a whopping 3$. I agree you are due a credit, but you will need to wait till the outage is completed and everything back up, before they can credit you the actual time you were out. I use an antenna myself.

standekansas

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3 Messages

I am considering an antenna. I don't watch that much TV and the Cox TV service seems to be becoming less reliable.The service techs seem to only know two solutions as noted elsewhere here.

lewfer53

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3 Messages

Channels are back and viewable, but won't allow recording. Claims a subscription to the channel is needed in order to record. These are all local broadcast channels.

JAF

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3 Messages

Same here in Phoenix area. Lots of LA/PEG showing up

DRVEGAS

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410 Messages

Is anyone having any luck by unplugging and replugging the ac ?

Becky

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Hi Everyone, the issues with Contour TV XRE-03114 errors and LA/PEG showing in the Contour Guide have been resolved. At most, you may need to reset your cable box by unplugging the power for 30 seconds. If you continue to have any issues with your cable boxes, please start a new Forums thread or email my team at cox.help@cox.com. -Becky, Cox Support Forums Moderator

WiderMouthOpen

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Hi Becky. Any word on what caused the problem? Did it have anything to do with Public, educational, and government access television(AKA PEG-TV)?

DRVEGAS

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410 Messages

Unplugging and replugging it is working 👍

Bruce

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5.7K Messages

Yup...you deciphered it. On our billing statements for cable TV, Cox charges a PEG Fee of $4.64. The "LA" is Local Access.

It appears this glitch only affected local affiliates.

Welcome to the Cox Community

on contour under guide/tv listings why is there in soooo many channels it says LA/PEG in the description what does this mean never saw this before?

Zzonie

Trump_2024

Jenjengus63

JAF

Jenjengus63

JAF

mrios6

Darkatt

standekansas

lewfer53

Becky

WiderMouthOpen

DRVEGAS

Bruce

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