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rich2

New Contributor II

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8 Messages

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No signal on 2 channels

Getting no signal message on just 2 channels on one of my miniboxes.   No problem on 2 other boxes and main cable box.  Reconnected and tightened cable connections to no avail.  Any ideas as to what might be the problem?

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bearone2

Contributor III

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1.5K Messages

reboot, if not resolved, then have cox reboot, maybe you're missing update.

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NicholeC

Moderator

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865 Messages

Hi Rich2, did rebooting resolve this issue for you? Please let us know if you're still experiencing trouble. Thank you.

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rich2

New Contributor II

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8 Messages

Thanks for checking back.  Not sure what is meant by "reboot" for a minibox.  The main digital box is working fine so I dont want to refresh that.   Plus 2 of my 3 minis are working.   I swapped one of the other minis but the the problem persisted.   I suspect possible interference on the coax but why should it only appear on 2 channels?

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KevinM2

Former Moderator

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1.5K Messages

Hi Rich2, it could be that the signal issue is only impacting a small number of channels. This issue is not uncommon. Seeing as that you have already replaced the receiver, I feel that sending out a service technician to the home is the best course of action. Please include a link to this forum thread and email us at cox.help@cox.com.

Please also make sure that the coaxial cable is not damaged at all. -Kevin M. Cox Support Forum Moderator

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bearone2

Contributor III

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1.5K Messages

re-boot, unplug power source.

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