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Sandib5460

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No play back on 1 room DVR.

When trying to watch anything recorded on DVR, it freezes and will not fast forward.  This is only on 1 DVR.  TV is working fine 

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GregP1

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Hi SandiB5460

We want to help get this fixed. there may be a signal issue when the program is recoding causing the playback to freeze. Please contact us privately so we can look into this with you. Our email address is cox.help@cox.com. 

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CurtB

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The symptoms you describe occur when there's a signal issue.  Live TV may work normally, but remote commands may fail.  When you press a remote button for a cable box function (pause, reverse, FF, etc.), the box sends a command to a Cox server which sends back a reply.  Playback will freeze if the reply from the server is never received.  This would also apply to live TV when selecting pause, reverse and/or FF).  TV commands (on, off, volume change) are unaffected.  

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Sandib5460

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Live TV ff and rewind work fine and streaming works fine. Just issue with DVR recording playback

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CurtB

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It could be a defective DVR.  It would require a bit of effort, but before swapping it and losing all of your recordings, you could try testing it at a different cable outlet.

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