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New Contributor
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No play back on 1 room DVR.
When trying to watch anything recorded on DVR, it freezes and will not fast forward. This is only on 1 DVR. TV is working fine
GregP1
+2 more
Moderator
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Hi SandiB5460
We want to help get this fixed. there may be a signal issue when the program is recoding causing the playback to freeze. Please contact us privately so we can look into this with you. Our email address is cox.help@cox.com.
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CurtB
+4 more
Honored Contributor
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The symptoms you describe occur when there's a signal issue. Live TV may work normally, but remote commands may fail. When you press a remote button for a cable box function (pause, reverse, FF, etc.), the box sends a command to a Cox server which sends back a reply. Playback will freeze if the reply from the server is never received. This would also apply to live TV when selecting pause, reverse and/or FF). TV commands (on, off, volume change) are unaffected.
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