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DznyFan

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6 Messages

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MeTV audio and video are 2-3 seconds out of sync

MeTV on channel 804 in Northern Virginia. The audio and video are 2-3 seconds out of sync. This has been going on for several days now. No other channels are effected. Is anyone else experiencing this or is it just me? 

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Becky

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Hi DznyFan, I'm having my video team check into this. I'll update you as soon as I have further information. Thanks for taking the time to report this issue! -Becky, Cox Support Forums Moderator

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DznyFan

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6 Messages

Thanks. The issue appears to be resolved. 

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DznyFan

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Hi Becky. Just reaching out to let you know it's starting again. Audio and video are about a half to one second off. 2/15/2023MeTV channel 804

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Becky

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Hi DznyFan, our video teams are still working to determine the source of the problem and get it resolved. I'm sorry for the aggravation this is causing! Please know that we haven't forgotten about this issue, and that I appreciate your patience. -Becky, Cox Support Forums Moderator

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Jupiter852

New Contributor III

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20 Messages

I am experiencing the same problem here in Northern Virginia.  I have noticed the problem for several days as well.  As of 10:45 pm Sunday, 2/12/2023, the problem still exists.

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TiffanyR

Former Moderator

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Hello DznyFan and Jupiter852,

We are still looking into the MeTV Audio and Video sync issue to get this resolved as soon as possible. We appreciate your patience.

Tiffany R.
Cox Support Forum Moderator

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Jupiter852

New Contributor III

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20 Messages

As of 10:05 pm Eastern time today (Monday, 2/13/2023), the audio and video are in synch - so it seems to be fixed now.

Thank you, Tiffany, for passing this issue along earlier for resolution.

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DznyFan

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Thanks. The issue appears to be resolved. Next time I won't wait to report it. 

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WiderMouthOpen

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Have either of you tried the Contour app to watch MeTV? If so, does the audio go out of sync there too?

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Jupiter852

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I don't have (and thus don't use) the app.

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DznyFan

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Sorry. I don't use the app. 

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