lennon2's profile

lennon2

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Live sports event recordings begin an hour late since DST ended.

 The correct time is displayed everywhere, but recording doesn't start when the game does. Guide displays correct start time, but Record option doesn't begin then. This started last Sunday when DST ended. NFL game recordings all started midway through the second quarter! Fix?

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CurtB

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Have you rebooted the cable box since this started happening?

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JonathanJ

Former Moderator

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@lennon2

As CurtB suggested try rebooting the cable box and let us know if that didn't resolve the issue.

Jonathan J
Cox Moderator

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lennon2

New Contributor

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Yes, but it happened again last night so I posted here. After that I had Cox do a reset but there isn't a live game to test till this evening. I'll be back then with the result.

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BenS1

Former Moderator

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@Lennon2
Do you have the Cloud DVR or a traditional DVR where recordings are saved on the heads inside of the box?

Ben S.
Cox Support Forums Moderator

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lennon2

New Contributor

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3 Messages

Traditional. And it started on time tonight. Seems to be okay now. Thanks to all.+

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CrystalS

Former Moderator

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Hello @Lennon2,

AWESOME!! I'm glad that it is working now. Is there anything else we can do for you? We are always available to assist you at any time. Please use the Cox app to manage your bill, reset equipment. We appreciate your business and being a loyal Cox customer. Please stay safe and healthy. Thank you for contacting the Social Media Support Group.

www.cox.com/.../cox-app.html

Check out the Cox App

Crystal S.
Cox Support Forum Moderator

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