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New Contributor II
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5 Messages
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Using YouTube you would hit LAST to go back to the last section. or search you were in. Box did an update and last no longer functions as it did. I did a reset app, same problem exists.
I even did a box refresh.
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Kenner
New Contributor II
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I have done a box refresh, no help. Reset YouTube app multiple times no help. When you hit last its the same as hitting info now. Instead of jumping you out of the current video or menu and back up one level it just splits the screen in half and you have to scroll all the way down hit home and end up back as if you had just started Making the app a horror to use vs other solutions.
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elynejae
New Contributor II
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I’m having the same problem and I’ve been talking to Cox support for the last 2 hours and no one has been able to offer any kind of help other than to say to go into the Cox store and get a new remote. I highly doubt that will solve the problem because my remote has been working perfectly fine up until today when the same issue you mentioned in your original post started happening to me. So it’s not a defect with the remote, but something within the contour box. This is beyond frustrating!
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parforme
New Contributor II
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Two solutions that I know of:
1- using the Contour remote hit the exit button and verbally log back in.
2- Using the Contour remote while watching a video, hit the down arrow in the silver OK function 7 times bring you to the bottom of the page and two boxes, ‘Search’ and ‘Home’. Hitting the OK button will take you back to those sections. Admittedly, a pain compared to the now non-functioning last button.
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djoseph
New Contributor
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Same problem, any fix????
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