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Tradingjake

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3 Messages

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Goodyear Arizona May 2024, NOTHING BUT NON STOP SERVICE FOR 2 WEEKS.

No internet, wifi, tv, is anybody else in the west valley as fed up as I am ?

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JulianN

Moderator

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429 Messages

Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

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Tradingjake

New Contributor

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3 Messages

I am fed up too. Channels pixilated all the time, wifi in and out and since the rest of the country did the time change our on screen tv guide is off by an hour, this happens every year. IDIOTS ..

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Allan

Moderator

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2.4K Messages

Hello. I recommend sending us an email with your full name, address, and cox pin so we can look into this issue on your behalf. 

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WiderMouthOpen

+6 more

Esteemed Contributor III

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3.5K Messages

Isn't sending PII over non secured email against best practices? 

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Shaun_A

Moderator

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145 Messages

WiderMouthOpen, we respect the privacy of all our customers and try our best to provide the best support possible through our social media channels. Should any customer feel uncomfortable communicating over email or any private message, we do have the option of calling into our call center or accepting a phone call from our team. 

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