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rayme

New Contributor

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3 Messages

Tuesday, June 20th, 2023 4:44 AM

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freeform issue

Freeform says that cox does not have freeform so I cannot access freeform via my internet browser or roku. This is a new problem. All was fine last week.

Error msg:
You have not been signed in since it appears your TV subscription does not include access to the following channel(s):
Freeform
If you believe you have received this message in error, please contact your TV provider.

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2 years ago

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

2 years ago

I tried to check if Cox is a participating provider but their support page links to something behind a corporate Disney login. My guess is they used a internal link since Freeform is a Disney owned channel. I suggest contacting Freeform and asking them if you should have online access. Maybe they charge extra like ESPN does for some content. You can also email Cox at  cox.help@cox.com and see if there are any known issues. Good luck!

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

I just tried the login link for connecting your Cox account on the Freeform page and got: "503 Service Temporarily Unavailable" so I think something is broken/down.

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2 years ago

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Becky

Moderator

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4.3K Messages

2 years ago

Hi Rayme, I tested this today, and I'm not able to use my Cox credentials to access Freeform video content, either. So that we can investigate this further, please email my team at Cox.Help@cox.com. We'll get to the bottom of this for you! -Becky, Cox Support Forums Moderator

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

Hey becky Could you respond to the post I made? I sent you guys a email but never heard back.

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2 years ago

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Becky

Moderator

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4.3K Messages

Sorry I missed that post, WMO. It looks like Danny answered it for me. -Becky, Cox Support Forums Moderator

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2 years ago

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FantastikMrFox

New Contributor

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2 Messages

Hi,

Can you tell me what the solution to this problem is? I'm having the same issue. I have Freeform as a regular channel and can access the channel through both the Contour Receiver and when I watch live on Cox.com. However, I typically watch Freeform on their app on Roku, but in the last week, Freeform displays an error when I try to watch. On the Freeform app, the following error comes up:

Provider Service Error

Currently there is an authorization problem with your TV provider. Please contact us at freeform.com/roku/feedback so we can work with your TV provider to help solve the issue.

Code: 012-1206-403

On the freeform site, the following error comes up:

You have not been signed in since it appears your TV subscription does not include access to the following channel(s):
Freeform
If you believe you have received this message in error, please contact your TV provider.

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2 years ago

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Becky

Moderator

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4.3K Messages

2 years ago

Hi Everyone, we believe the issue with Freeform has been resolved. Please try accessing Freeform content again today. If you still get an error, clear the cache and cookies on your device and try again. I'm now able to log in using my Cox credentials and play video content. Thank you for your patience as we worked to resolve this for you! -Becky, Cox Support Forums Moderator

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FantastikMrFox

New Contributor

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2 Messages

Hi. I never got the chance to respond because I was on vacation but the issue was resolved. Thank you for your help.

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2 years ago

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