ETF/Disconnect fee?!?!?

I called about 1 room not getting service and  to have it fixed. TV started working and next bill came with a $200 fee for early termination. Called afterwards n was told it would be credited. Another call, not credited. Still paying the high bill n Still no credit. 

Tired off calling so I will make this post to see if anyone else has this issue....???

Been here for years cause it's better than satellite but ***!!! Can I get my credit from someone who can Prove it's applied in Real Time!!!!

.DZAMNNNN!!!!!