Dvr

When watching some recorded shows when I fast fwd past the commercials it will return to the start of the commercials I just fast forwarded past.

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Allan

Moderator

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2.3K Messages

@Camo, I recommend unplugging the power from the cable box for 2 mins and then plug it all back up. Please let us know if there is any change. -Allan, Cox Support Forums Moderator.

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camo

New Contributor

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2 Messages

Rebooting didn’t help. Sam’s as @AnnoyedSmile. When I fast forward recordings it returns to commercials at the beginning of the program. Happens on all dvrs

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Hi Camo. I apologize that we are aware of this issue and are working to get it resolved. Please try to use the 2x option when fast-forwarding to see if this works. Thanks, Lisa H, Cox Support Forums Moderator

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AnnoyedSmile

New Contributor

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2 Messages

I am having the exact same issue and reboot did not help. It is happening on all of my receivers. Also, different recordings.

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MaryF

Former Moderator

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471 Messages

Hello AnnoyedSmile,

We want to help. Please send us an email to cox.help@cox.com with your full name, account holder's name, street address, and details of your issue.

Mary
Cox Support Forums Moderator

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ATLAS119

New Contributor II

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4 Messages

forums.cox.com/.../dvr-acting-same-as-on-demand-content-ff-and-rew-functions

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AnnoyedSmile

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2 Messages

I already have a support ticket opened, that I have heard nothing from in two days.

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Allan

Moderator

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2.3K Messages

@AnnoyedSmile, We can assist you with that ticket. Please send us an email with your full name, address, and a brief description of the issue so we can help. Thanks. -Allan, Cox Support Forums Moderator.

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Gettnbetter

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5 Messages

I find the same issue. I have a Cisco DVR. I do not like the unit, it is loud and uses a lot of power and often forwards inconsistently, sometimes skipping 20 minutes of content. Unplugging is totally useless as Allan suggests. I would ask, why are we forced to pay for power hungry spinning hard drives when low power SSD's are the norm?

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JonathanJ

Former Moderator

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1.9K Messages

@Gettnbetter

Sorry to hear you don't like the Cisco DVR it's possible the hard drive may be going out. You can also swap it out at a Cox solution store.

Jonathan J
Cox Moderator

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coxprblms

New Contributor III

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43 Messages

I have the same problem. Started happening about 6 months ago. Sometimes when I start to rewind or fast forward it will instantly skip to the beginning or the end of the program. I then have to start over and figure out where I left off in the program. I noticed on the bottom of the DVR I just received (I'm on my 4th in 2.5 years) the build sticker says it was manufactured in 2011.

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Allan

Moderator

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@Coxprblms, If you are experiencing loud noises or clicking sounds, you may need to swap that box at the nearest Cox retail store. -Allan, Cox Support Forums Moderator.

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randosmom

New Contributor II

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3 Messages

Exact same problem. I've tried every solution that customer service has offered and no resolution to my issue.

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mikejulis

New Contributor

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1 Message

I am also having this problem. All recorded shows. I’ll fast forward and it jumps back. This is aggravating. What’s the point of recording if I can’t skip commercials??

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Khips2

New Contributor

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1 Message

I’m having the same issue, with the contour 2 boxes. I reached out to them and they said there’s no issue on their end. So it didn’t resolve any of our issues

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Allan

Moderator

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2.3K Messages

@Mikejulis and Khip2. This is a known issue that we are working on resolving. I apologize for this inconvenience. -Allan, Cox Support Forums Moderator.

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Welcome to the Cox Community

Dvr

camo

LisaH

MaryF

ATLAS119

AnnoyedSmile

Allan

JonathanJ

coxprblms

Allan

Khips2

Allan

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