DVR question

Yes, I made sure the video description was off. I even used the voice command to make sure it was off. The closed caption is off too. Just started with a show from last night and tonight's shows, all NBC.? 

Try turning the SAP audio setting off.  If it's already off, try cycling it on then off again.

www.cox.com/.../learn-about-video-description-service.html

I did that too...lol I read a thread here from a prior reply to a similar question. Guess I will have to call support tomorrow  

OK.  Now I'm curious. If you remember, post the solution when you get it fixed.  Good luck.

Will do. But actually, I'm watching the next show and so far the dang lady is not talking in the background. It felt like I was watching TV and listening to a book at the same time.😁